Marked above in red are some things I'd like to address. Sour grapes possibly for no response from Colorbyte. Followed by free plug for CameraBits. Could be a good product, but title reminds me of Kibbles N Bits. Followed by a slam of a product you've never had. Can't slam it if you don't own it. Then you negate your entire post by warning us about the power of the press. You are the press. Colorbyte shouldn't be ashamed. Writing a post of something you know nothing about, of that you should be ashamed. Colorbyte has a good product. We the hands on users are just trying to express our concern for a product that is good possibly great, but provides very limited support and very expensive upgrades. All of my requests for support have been handled quickly and accurately. I hope I've ironed out the kinks before support runs out. I also hope Colorbyte does well and succeeds. It will just have to do so without me spending anymore money. Last I hope I've been clear and not to offensive with this post.
Nowhere do I 'slam their product' - I have zero information about it, as you say. I am just put off by their lack of response to more than one email. It's the attitude, not the product, that I have a problem with - I'll let those who have actually used the product slam it, or praise it, as they have done above, particularly with respect to the upgrade policy and support quality.
I did not write a post about something I know nothing about, I wrote a post about their lack of customer service, which is something I do know about.
I will continue to tell anyone who cares to ask about my experiences, that is why any company with half an idea about marketing should never ignore emails, no matter who they are.
I will also happily tell people about my positive experiences with Camera Bits whose customer service is excellent. Incidently the product is Photo Mechanic - Camera Bits is the company.