Ad
Ad
Ad
Pages: [1]   Bottom of Page
Print
Author Topic: Customer Service Shock  (Read 1929 times)
jamie_m_
Newbie
*
Offline Offline

Posts: 38


WWW
« on: September 01, 2006, 04:43:21 AM »
ReplyReply

I bought my iPF5000 in the summer and like many people here I've struggled to get the best out of it.

When I can get it to produce the print I want then it is excellent, but having to fight my way through the settings and with poor documentation I've ended up choosing one set-up that I use most and leaving it alone.

I've just had a sales call from the company I bought it from http://www.azzurriprint.co.uk , trying to sell me more ink and paper. I explained that I'm not using the printer as much as I hoped because it seems so difficult to use.

Within a few minutes I had another call asking if I would be able to visit the distributor  http://www.velmex.co.uk next week for a couple of hours so that their cheif technician could show me how to use the printer.

Now I know that the more I use the printer, the more consumables I will buy, but still, to me this really is amazing service.

If any one has any specific questions/problems, then post them here (or mail jamie@mymoodphotography.com ) and I'll try to get answers.

Jamie
Logged

MyMoodPhotography
MyMoodPhotography
Events, wedding and portraits
gguida
Newbie
*
Offline Offline

Posts: 21


WWW
« Reply #1 on: September 02, 2006, 01:22:21 PM »
ReplyReply

"Now I know that the more I use the printer, the more consumables I will buy, but still, to me this really is amazing service."

Funny, my experience with Azzurri was a nightmare. It is only when I contacted Velmex that I seemed to get anywhere but they are wholesalers and not really supposed to deal with end users.
Logged
Pages: [1]   Top of Page
Print
Jump to:  

Ad
Ad
Ad