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Author Topic: Apple quality...  (Read 7440 times)
BernardLanguillier
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« on: November 14, 2006, 01:08:57 AM »
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I love OS X, but my first weeks as a Mac user are a total disaster.

After only 11 days of very casual use of our new iMac 24, it plain refused to turn on... It has been in Apple hands for 17 days now, and they still cannot confirm us when we will get it back.

I would seriously discourage anyone from buying an iMac now for anything remotely critical, including decoration purpose.

I suspect that they have actually now lent .My Mac to another buyer to whom they couldn't deliver a real new one... in 11 days that guy will have a power failure, and Apple will then ship .My Mac back to me after having restored the system as it was. A smart way to deal with their inability to ship timely. I wasn't aware to be involved in a Mac time sharing experience when I clicked "purchase" on the aqua icon of their website...

Either way, at this very moment, my newly bought chinese tea pot turns out to be just as good a computer as the Mac while consuming la lot ess desk space...  

Cheers,
Bernard
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BernardLanguillier
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« Reply #1 on: November 14, 2006, 11:49:08 PM »
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Thanks for your encouraging words ladies and gentlemen. It feels good not to have to go through this with only my tea pot as company.

Cheers,
Bernard
« Last Edit: November 14, 2006, 11:49:36 PM by BernardLanguillier » Logged

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francois
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« Reply #2 on: November 15, 2006, 10:42:03 AM »
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Bernard,
I know it won't help you but iMac quality is improving... All the iMacs G5 (1st generation) we installed had at least one (or more) major component replaced during the first 3 months of use. Things got better with the Intel powered iMacs... Far from perfection, shame on you Apple!

I guess it's time to have something "better" or stronger than tea, how about a glass of Lagavulin or Glenrothes, without Evian!
« Last Edit: November 15, 2006, 10:42:17 AM by francois » Logged

Francois
jani
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« Reply #3 on: November 15, 2006, 11:26:29 AM »
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Thanks for your encouraging words ladies and gentlemen. It feels good not to have to go through this with only my tea pot as company.


I can almost feel your pain, but the cynic in me says that you were very unlucky and got a dud.

Apple consumer customer service is, unfortunately, known to be pretty bad in several geographical locations (including Norway, but I didn't know about Japan until now), and a consumer is basically left to hope that no problems arise.

If purchase a business service contract, they're supposedly more helpful.

I hope this works out to the best for you!
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Jan
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« Reply #4 on: November 15, 2006, 12:21:19 PM »
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I too love the new computers, but I miss the rock-solid (physical, not system) stability of my old Macs, which were made to retire as boat anchors, whereas my iBook G4 has been nothing but problems since I got it, with all kinds of pieces breaking, even under light use). I would really love to recommend Apple more, but this iBook has just been a pain, and while they replaced all kinds of things under warranty, more things broke just a week outside of warranty--it really makes me second-guess my purchase.
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shed
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« Reply #5 on: November 15, 2006, 01:59:26 PM »
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Hi,

Sorry to hear about the problems that you are having with your iMac.

I have had my iMac (my first mac) for around 8 months and the whole experience has been bliss. No problems whatso ever, rock solid performance and stylish to boot.

It's a 17" iMac core duo with upgraded ram (1gb), and it is plenty fast enough to run Aperture and Photoshop.

Been really pleased.

Hopefully Apple will sort out your problem in a timely manner.

Best of luck,
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Andrew
situgrrl
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« Reply #6 on: November 15, 2006, 04:08:13 PM »
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The screen on my 17" MacBook Pro went funny - the bottom 1/3 suddenly went really pale.  I took it to the Birmingham Apple Store and they sent it off to be sorted.  I was told to expect as much as a 3 week wait; thankfully it was done in 6 days but I have to agree that their customer support is pretty hopeless.

My iPod is a whole different story - suffice to say, even buying new over Ebay is a bad idea.  Sadly, these stories have been circulating at least as long as I've been using Apple, I hope they change things.
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BernardLanguillier
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« Reply #7 on: November 15, 2006, 04:36:36 PM »
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The Mac is now announced to come back by Saturday after a 21 days trip, my tea pot will finally get some rest.

Thanks for your comments.

Cheers,
Bernard

p.s.: I had signed for their 200 US$ extra support plan...
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David Anderson
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« Reply #8 on: November 15, 2006, 06:37:10 PM »
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Macs are the Landrovers of the computer world !  
My new (ish ) 15' MAcbook Pro has a bad purple tinge to the screen that they can't get out with calibration where I bought it, they tell me it could be the video card or the screen itself ....  

The good news is at least it works so I won't send it back in till I'm on holidays and can live without it for a few weeks...

More good news, the new 17' Intel that apple sent me FOC as a replacement for the G4 17' I tried to use for 18 months without much success is working so far..

I think Apple have some serious issues with quality control and need to have a re-think about the way and where they put computers together, they have quality profits now they need the product to match...
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BernardLanguillier
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« Reply #9 on: November 15, 2006, 07:52:00 PM »
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I guess it's time to have something "better" or stronger than tea, how about a glass of Lagavulin or Glenrothes, without Evian!
[a href=\"index.php?act=findpost&pid=85427\"][{POST_SNAPBACK}][/a]

Francois,

The bottle of Talisker was about to get empty when I got the call from Apple... it was close...  I can confirm for now that Tokyo's tap water isn't a good replacement for Evian...

Cheers,
Bernard
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plugsnpixels
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« Reply #10 on: November 16, 2006, 02:24:04 AM »
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Yes, it's no fun when a Mac goes down... Usually they're quite reliable, but judging from various Mac websites and forums, weird things do happen.

I work in higher ed as an IT Consultant, currently responsible for about 100 Macs (eMacs, G4/533DPs, iMac G5s and Intel iMac 20"s). I began this job in '98 running a room full of 8500s! Here's what I've seen over the years:

The 17" AppleVision monitors accompanying the 8500s died like flies (bad video boards). Out of 13 eMacs, 2 or 3 went bad quickly (no video). The G4s have been pretty good, with a couple of power supplies and some IBM DeathStar hard drives dying. Oh, and several of the 17" Apple flat monitors have gone dark on the bottom half and then need a part replaced. Now I'm seeing the folding support legs going weak on two of them.

I have a similar model G4 tower at home (gotten used from another school) and yet another (bought on ebay). The school one is fine; the ebay one lost its power supply after I unplugged it to clean it but I replaced it successfully.

We bought 22 17" iMac G5s for a lab on special knowing about the bulging capacitor issue. I've had a few of these go down for various reasons, but now i've got at least 2 dead with bulging capacitors (I saw them with my own eyes). Now I await the demise of the rest. I stick eMacs in their place while we await AppleCare service.

Of our 47 new 20" Intel iMacs, only one was bad out of the box--it wouldn't accept a disk image (in restore mode), nor could I insert a DVD into the slot to boot from it! We got that one replaced. The rest have made it almost through a semester intact. (BTW, you can't get into these like you can the G5 iMacs).

I've also seen other people's PowerBook G4s exhibit the half-black screen and white spots (including one owned by a student who worked at an Apple Store!).

So, yes, it does seem quality has gone down in more recent models, as compared to the older beasts (the beige G3s just don't die, do they?). I now have a 2-month old MacBook and have had no trouble at all--so far!

Do buy AppleCare!

PS: I'm writing you from a PowerBook G4/667 I got used in a trade. Never had a problem with this one over the past year I've had it... Everything works.
« Last Edit: November 16, 2006, 02:26:57 AM by plugsnpixels » Logged

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Per Ofverbeck
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« Reply #11 on: November 16, 2006, 02:40:57 AM »
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...The bottle of Talisker was about to get empty when I got the call from Apple... it was close...  I can confirm for now that Tokyo's tap water isn't a good replacement for Evian...
...
[a href=\"index.php?act=findpost&pid=85539\"][{POST_SNAPBACK}][/a]

Now, really....  Talisker should be drunk NEAT, no water near it!

 
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francois
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« Reply #12 on: November 16, 2006, 10:30:28 AM »
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Bernard,
Keep Evian just in case you spill Talisker, Lagavulin or Glenrothes on your "freshly repaired" iMac.

 
« Last Edit: November 16, 2006, 10:45:09 AM by francois » Logged

Francois
david o
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« Reply #13 on: November 16, 2006, 12:31:44 PM »
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Got a new MacBook, the dvd burner went down after a month,
I had to deal with a bad service, as apple told me that my reseller have to handle the shipping fees etc..., because they are independant.
OK... that way why apple don't let them sell the product at theire own price...
I am really peaced of, and not done yet with them, I really didn't the way they were on the phone.
I am working on something that could put them in trouble.
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francois
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« Reply #14 on: November 16, 2006, 01:28:39 PM »
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...
OK... that way why apple don't let them sell the product at theire own price...
Well, margins for resellers are so slim that I doubt that you'd find a [much] better price than the one Apple is advertising! I buy my computers on the Apple Store although I could order them as a reseller - just not worth the time and expenses if something goes wrong.
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Francois
BernardLanguillier
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« Reply #15 on: November 16, 2006, 04:45:27 PM »
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Bernard,
Keep Evian just in case you spill Talisker, Lagavulin or Glenrothes on your "freshly repaired" iMac.

 
[a href=\"index.php?act=findpost&pid=85605\"][{POST_SNAPBACK}][/a]

You are killing me Francois, I don't even want to think of another problem on the Mac. As a matter of fact, I think that I'll keep it turned off just to make sure that it won't break down a second time.

Cheers,
Bernard
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david o
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« Reply #16 on: November 16, 2006, 04:59:29 PM »
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Well, margins for resellers are so slim that I doubt that you'd find a [much] better price than the one Apple is advertising! I buy my computers on the Apple Store although I could order them as a reseller - just not worth the time and expenses if something goes wrong.
[a href=\"index.php?act=findpost&pid=85648\"][{POST_SNAPBACK}][/a]

I will ask, as I just figure out that one of the relative of my neighbour is selling mac...
will let you know about the margin
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francois
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« Reply #17 on: November 17, 2006, 01:43:01 AM »
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I will ask, as I just figure out that one of the relative of my neighbour is selling mac...
will let you know about the margin
[a href=\"index.php?act=findpost&pid=85702\"][{POST_SNAPBACK}][/a]
FWIW, I'm a reseller (VAR). Unless you sell in high volume, it's simply not worth it. The situation is the same with other brands.

 
« Last Edit: November 17, 2006, 01:48:47 AM by francois » Logged

Francois
david o
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« Reply #18 on: November 17, 2006, 12:42:14 PM »
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FWIW, I'm a reseller (VAR). Unless you sell in high volume, it's simply not worth it. The situation is the same with other brands.

 
[a href=\"index.php?act=findpost&pid=85767\"][{POST_SNAPBACK}][/a]

I do think that FutureShop, Compusmart, big stuff all around canada are big enough not provide better price and they, as one of them told me he couldn't sell for less because of apple policies.
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francois
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« Reply #19 on: November 18, 2006, 02:41:47 AM »
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I do think that FutureShop, Compusmart, big stuff all around canada are big enough not provide better price and they, as one of them told me he couldn't sell for less because of apple policies.
[{POST_SNAPBACK}][/a]
David,
I don't know anything about Apple's policy in Canada but I've seen some discounts on Amazon US.
Apple probably sets a minimum advertising price. But margins are very often in the single digit range for iPod, iMacs & MacBooks. On the other hand, AppleCare, .Mac and software titles have much higher margins. When you sell in high volume like big store chains you can survive & prosper with those tiny margins but small or medium stores really struggle unless they make their income with services or accessories.
If you want better prices, you need to work or study in higher education. Prices [on hardware] are lower than what resellers  pay. For instance, Apple software is only 50% of the retail price.

You can read more about resellers struggle [in the US] with Apple [a href=\"http://www.macintouch.com/readerreports/apple/topic4212.html]here[/url].
« Last Edit: November 18, 2006, 02:47:21 AM by francois » Logged

Francois
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