Adobe's website is problemmatic in a number of respects. I have lodged complaints about poor information architecture and poor responsiveness at a high level in Adobe and a senior customer service representative contacted me to discuss this matter, as well as other problems with their customer service functions both over the phone and by email support. My experience has been that none of it really works satisfactorily of late and it has been quite frustrating. This company has grown very quickly and it seems that at least in these respects stress cracks are appearing - perhaps there is a combination of being overwhelmed by their own success and still chewing on the recent spate of takeovers and product launches they are trying to digest. Let us hope with time and enough complaints they will give early attention to repairing these important functions.
I guess I was really posting with the hope of seeing if anyone from Adobe would see my comment and pick up on it. The point being that like idea behind DNG, there are already cameras that are starting to fall off the back-end of software support, but that are work-horse cameras in professional studios. Yes it is great to have the latest and greatest, but we still keep our old backs that are working fine, and will probably still be fine another 10yrs. What I want is Lightroom to be able to open any pro format so that I can have "one
" workflow, not one for Canon, one for Valeo22, one for CantareXY, and so on. If Adobe are serious about the pro market they must realise that big studios keep their old backs when they buy new ones, I have two, and the studio down the road has five (Cantare/Volare era cameras) as well as "new" generation cameras. And the problem is only going to get messier with time. It should not be too hard as Lightroom can actually open Cantare files, just not that well. I know it is extra work for the developers, but I feel it would be a wise investment in the long run.
What does everyone else think. Am I weird? Am I right? Who knows?