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Author Topic: iPF5000 ink tank problem  (Read 13245 times)
John Hollenberg
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« Reply #20 on: December 30, 2006, 03:26:33 PM »
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Ron,

I would insist on a replacement cartridge from Canon.  One of the posters on the Wiki has a contact at Canon PR and has alerted them to this problem.  If they don't hear about these defective cartridges (or some problem with the firmware or whatever), they will have no incentive to fix the problem.

--John
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Ron Woolhether
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« Reply #21 on: December 30, 2006, 04:04:50 PM »
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John, I'll definitely be giving them a call and insisting on a replacement tank. And many thanks for the info you put up on the Wiki, and to those who have posted about it here as well. I'm spending the weekend putting this printer thru some serious testing and will post up any other findings as well.

Ron
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CRDubeau
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« Reply #22 on: December 31, 2006, 12:38:49 PM »
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Hi Ron,

I would look into getting a replacement cartridge from Canon.  My "?" status only workd for about a week.  The printer then failed to recognize the cartridge and stopped printing until the cartridge was replaced with a new one.

Carl
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John Hollenberg
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« Reply #23 on: December 31, 2006, 01:04:17 PM »
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Ron,

You may have better luck/easier to get problem resolved by going to the dealer who sold you the printer.  One dealer recommended this to me in private email.

--John
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iggam
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« Reply #24 on: January 08, 2007, 11:10:14 AM »
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John,

When the tecnhician came to replace the defective starter ink tank, I indicated him that also non-starter ink tanks could have the same problem, while Canon warranty does not cover consumables. He said that, in such case, I should have asked for a replacement directly to the dealer. My reply was that I really can not imagine any dealer that, here in Italy, would accept it. I am still of this opinion.

As for the possibility of disabling ink level detection, I discovered (accidentally) that it is reported in the documentation. However it is not clear wether and how this can damage the printer (with air bubbles in the pipes, maybe). The relative path is ../iPF5000/eng/usersguide/html/tp000129.html

Finally... today, for the first time, I have finished a starter non-defective ink tank, which is GY; by agitating it I can tell that it is almost totally empty. In total, I have printed on 16.9m^2 of paper (65% semiglossy, 35% matte, mostly color).
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Stefano Maggi, Italy
Stefano Maggi Photography
Martin Phillips
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« Reply #25 on: January 09, 2007, 07:07:59 AM »
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I have just had a failure of the BK cartridge on our iPF8000 also, we keep a set of spares for both printers however so there was no stress.

Immediate replacement was sent from our UK dealer (azzuriprint.co.uk) as with the iPF5000). He simply asked that we send the dud cartridge to the UK distributor Velmex so he could be credited for the replacement.

This shows the value of a good dealer - especially as he got us the first 8000 into the UK a couple of months ago!

This has been posted on the wiki already.
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Matthias Blum
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« Reply #26 on: January 10, 2007, 12:01:18 PM »
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Same here in Germany. I called my dealer and he sent me a new cartridge and asked me to return the defective one to him. He told me, that he could give the defective cartridge back to canon. No Problem.

Until now I only had the tank-Pproblem with the 90ml-starter-ink, but not with the 130ml-spares.
« Last Edit: January 10, 2007, 12:02:19 PM by Matthias Blum » Logged
neil snape
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« Reply #27 on: January 10, 2007, 12:36:57 PM »
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Seems strange that Canon would not guarantee their cartridges.

HP have an expiry date printed on their carts and print heads. Both are fully covered by warranty.
There have been some failures of the chips, and some print heads over the last years but a very very limited number. In all cases the defective parts are sent/replaced  via DHL or local messanger with a return package and new replacement from /to to the service dept of HP local sites.
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John Hollenberg
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« Reply #28 on: January 10, 2007, 01:18:38 PM »
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Neil,

I have added your comment verbatim (with attribution) to the front page of the Canon IPF5000 Wiki (section on defective cartridges):

http://www.canonipf5000.wikispaces.com

If you have any objection to this I will be happy to remove the comment or make it anonymous.

Thanks.

--John
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ternst
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« Reply #29 on: January 10, 2007, 02:22:23 PM »
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Here is one more Canon tech support and ink tank experience I can report. When I first got my ipf5000 back in November, it would not give me a good printhead alignment. When I called HP support they said they were going to send out a tech - from another state (we don't have anyone close to where I live). Someone else told me to try a reset of the printhead, which I did, and the problem was solved - at the expense of a little bit of ink that had to be dumped. When I called the HP guy back to tell him I did not need a tech guy to come out, I asked what he could do about the additional ink that had to be dumped. Not only did he ship me a FULL SET of 130ml ink carts (all 12 of them), but also a new maintenance tank to boot! I was a very happy camper. I have since sold the printer (since I got a z3100) and the guy I sold it to also became a happy camper since I gave him all the new ink carts.

Tim Ernst out in the sticks in Arkansas
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davidby
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« Reply #30 on: January 12, 2007, 03:23:29 PM »
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Quote
My Canon iPF5000 had a problem of which I have not read in the forum or elsewhere, so I thought it could be useful to share my experience.

About 2 months after installation the printer started to warn me that the magenta ink tank was missing (of course it was not). I pushed it out and re-inserted it; this low-fi technique worked for about 5 or 6 times. Then, the magenta ink indicator suddenly dropped down, and I started to receive a warning about the fact that magenta ink level was quite low, although it was certainly as full as the other tanks. After some more prints the reported magenta level was so low that the printer refused to do an automatic cleaning cycle (and to print, too).
I called Canon Italia support service. They sent a technician and he installed a new magenta tank (130ml full) at no cost. It took 14 (fourteen) days  .
After this I also heard from another iPF5000 user that he  had a similar problem, but on the green ink tank.

If anyone else had this problem...

Ciao,
Stefano
[a href=\"index.php?act=findpost&pid=89245\"][{POST_SNAPBACK}][/a]
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davidby
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« Reply #31 on: January 12, 2007, 03:27:18 PM »
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[a href=\"index.php?act=findpost&pid=95329\"][{POST_SNAPBACK}][/a]
I have a 4 month old Canon ipf 5000. About a month ago, the magenta cartridge (one of the original 90 ml carts) started giving an error messsage that it was out of ink. Upon checking, the cartriidge appeared to be about half full- I shook it and re-installed it and it worked.

This happened several more times over a couple of weeks, then I went away for a week. When I came back, I got the same error message, but this time shaking the cartridge did no good- the only solution was to replace the cartridge despite the $20-30 dollars worth of ink still in it.

I called Canon tech services and they told me there was nothing they could do. Apparently while the printer itself has a one year warranty, the 'disposables' only have a one month warranty. After a long wait, I was finally put through to Wanda in
customer service (866-886-1901 x2497). She told me she would 'look into it' and call me back within 48 hours. It's now 5 days later, and three messages have not resulted in a call back.

After I posted the above at DPReview, someone was kind enough to send me a link to this thread, so now I know I'm not alone. I'll try to take the problem up w/ B&H, where I bought the printer.

Is this typical of Canon customer service? You'd think that if they are attempting to establish themselves in a new market against a dominent player like Epson they'd try a little harder!
David
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John Hollenberg
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« Reply #32 on: January 12, 2007, 04:01:25 PM »
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David,

Complain long and loud.  Ask to speak to a supervisor, and keep escalating it up the chain.  Write the head of Canon USA.  The fact that Canon isn't willing to stand behind their cartridges (and that the cartridges have an apparently higher defect rate in the chips than other printers) is going to hurt them in the marketplace.  We need to raise a storm about this issue.  There is actually a warning on the front page of the Wiki:

http://www.canonipf5000.wikispaces.com

about this very issue, along with a quote describing the very reasonable and generous policy of HP.  The issue has been brought to the attention of Canon PR people as well.  I don't think Canon moves fast on anything, but we need to keep after them.

--John
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Sam25
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« Reply #33 on: January 12, 2007, 06:02:15 PM »
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Quote
I have a 4 month old Canon ipf 5000. About a month ago, the magenta cartridge (one of the original 90 ml carts) started giving an error messsage that it was out of ink. Upon checking, the cartriidge appeared to be about half full- I shook it and re-installed it and it worked.

This happened several more times over a couple of weeks, then I went away for a week. When I came back, I got the same error message, but this time shaking the cartridge did no good- the only solution was to replace the cartridge despite the $20-30 dollars worth of ink still in it.

I called Canon tech services and they told me there was nothing they could do. Apparently while the printer itself has a one year warranty, the 'disposables' only have a one month warranty. After a long wait, I was finally put through to Wanda in
customer service (866-886-1901 x2497). She told me she would 'look into it' and call me back within 48 hours. It's now 5 days later, and three messages have not resulted in a call back.

After I posted the above at DPReview, someone was kind enough to send me a link to this thread, so now I know I'm not alone. I'll try to take the problem up w/ B&H, where I bought the printer.

Is this typical of Canon customer service? You'd think that if they are attempting to establish themselves in a new market against a dominent player like Epson they'd try a little harder!
David
[a href=\"index.php?act=findpost&pid=95330\"][{POST_SNAPBACK}][/a]

David,

I had an ink cart go bad as well. If you go over to john's site you will see my post about this. I would recommend you contact Donald in customer service He is the one who seems to handle all the ink cart issues. While they do seem reluctant to openly admit there is an issue, after I mailed him the defective cart, along with a printer status report showing the other inks were at 60%, He mailed a new 130ml replacement without any hassles.

Sam
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terryco
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« Reply #34 on: February 02, 2007, 10:45:06 PM »
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Another confirmation that it isn't just the starter cartridges.  I bought a "show room used" model of the iPF5000 from Canon New Zealand. It came with some new and some partly used 130 ml cartridges (no 90 ml starters).  I got it just before Christmas and it worked fine.  Yesterday (Feb 2) I opened the lid on the ink tank container and when I closed it again a warning message said it couldn't determine the ink quantity in the Red cartridge.  Since then it has variously suggested that there is no Red cartridge, that it is empty or that it cannot read from it.  The cartridge is obvously close to full! On Monday I'll see how Canon NZ's response compares to the others reported above.

Terry
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PJPhoto
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« Reply #35 on: February 03, 2007, 01:45:48 AM »
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I just replaced my first cart today, the Gray.  I happened to look at the printer and it said "can't continue replace cartridge" or something like that.  Appearently it was doing a cleaning cycle and didn't have enough to finish it.  I replaced the cart and it did its cycle and went back to bed.  The used cart seems pretty empty.

Oh, and my waste tank shows back up to 80% again...weird that it would go from 60 back up to 80 but its done that once before.  WHATEVER!      

I did just print 12 images for my first show(!) and am getting very posistive responses about the prints though!  Hoping to sell a few or many!

Thanks!
Philip
« Last Edit: February 03, 2007, 01:48:36 AM by PJPhoto » Logged
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