At Macworld yesterday I asked the two Canon 5000 sales reps when we would have up-to-date firmware & software downloads.
They were sure Ver 1.12 would be on the website, along with updated media choices. They reacted with disbelief when I said they weren't there, & assumed I just hadn't looked recently enough. They couldn't believe the versions they were demo-ing hadn't become available on the web.
It would seem that Canon USA Sales is as taken aback by Canon USA Customer Service as their customers are!
Interesting. Canon Service just called me today to ask how the service to repair my printer went. They did a nice job repairing the printer. But I didn't stop there.
They got an earful.
I too complained that the newest firmware and drivers weren't on their USA sites. She was quite surprised to hear this and wondered how I knew what the current information was. She had heard about he Canon WIKI
I also complained about the misinformation that their in-house staff had been spreading. It is NOW agreed that when then printer goes to sleep the roll-feed unit parks the paper outside the paper path, and does NOT eject it.
We'll see if things improve.