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Author Topic: iPF5000 Sales versus Service  (Read 2230 times)
thompsonkirk
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« on: January 10, 2007, 09:33:38 PM »
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At Macworld yesterday I asked the two Canon 5000 sales reps when we would have up-to-date firmware & software downloads.

They were sure Ver 1.12 would be on the website, along with updated media choices.  They reacted with disbelief when I said they weren't there, & assumed I just hadn't looked recently enough.  They couldn't believe the versions they were demo-ing hadn't become available on the web.

It would seem that Canon USA Sales is as taken aback by Canon USA Customer Service as their customers are!
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JBillings
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« Reply #1 on: January 11, 2007, 04:33:11 PM »
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Quote
At Macworld yesterday I asked the two Canon 5000 sales reps when we would have up-to-date firmware & software downloads.

They were sure Ver 1.12 would be on the website, along with updated media choices.  They reacted with disbelief when I said they weren't there, & assumed I just hadn't looked recently enough.  They couldn't believe the versions they were demo-ing hadn't become available on the web.

It would seem that Canon USA Sales is as taken aback by Canon USA Customer Service as their customers are!
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Interesting.  Canon Service just called me today to ask how the service to repair my printer went.  They did a nice job repairing the printer. But I didn't stop there.

They got an earful.

I too complained that the newest firmware and drivers weren't on their USA sites.  She was quite surprised to hear this and wondered how I knew what the current information was.  She had heard about he Canon WIKI

I also complained about the misinformation that their in-house staff had been spreading.  It is NOW agreed that when then printer goes to sleep the roll-feed unit parks the paper outside the paper path, and does NOT eject it.

We'll see if things improve.
« Last Edit: January 11, 2007, 04:34:15 PM by JBillings » Logged
John Hollenberg
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« Reply #2 on: January 11, 2007, 05:54:46 PM »
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Perhaps the Canon IPF5000 web site hasn't been improved and Canon Tech Support hasn't gotten things together because nobody at Canon outside of the Tech Support  department knows about the problem!  It seems that the rest of Canon is "the last to know".

--John
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jpgentry
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« Reply #3 on: January 14, 2007, 01:02:12 AM »
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I have given them an earful about the website EVERY time I've been on the phone with them.  I've only called about warranty questions and very general questions because I've never had a problem with the printer, but let's all of us Canon IPF users stick it to them EVERY time we call and eventually it will get through.

Let's change the company.

-Jonathan
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