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Author Topic: VJs Download Video available  (Read 11443 times)
kaelaria
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« Reply #20 on: January 26, 2007, 07:19:20 AM »
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You can now bank on HDDVD, as the porn industry just officially adopted it

Good move for the downloads, BTW.  Hopefully the highres versions are full resolution!

For those wishing to burn them to DVD for watching in your living room, you will need to use video editing/conversion software such as Sony Vegas, Video Studio, etc. to go from .m4v to mp2 formatting.
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Jason F
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« Reply #21 on: January 26, 2007, 08:06:24 AM »
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Who do we contact if we're having trouble with the downloads?

I got the latest LVJ & the LightRoom tutorials- but I'm having problem with the last LR segment. It's failed to download beyond 137MB 3 times now, so it won't let me download it any more... I'm not out of hard drive space, and every other segment downloaded just fine and extracted and played well, but that one is giving me fits.

Who do I need to email or contact for help? I couldn't find a "Help" or "Contact Us" anywhere on the store....

Thanks!!
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Chris Sanderson
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« Reply #22 on: January 26, 2007, 10:00:49 AM »
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Please contact by email: customerservice AT luminous-landscape DOT com
« Last Edit: January 26, 2007, 10:01:15 AM by Chrissand » Logged

Christopher Sanderson
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Mark Guertin
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« Reply #23 on: January 26, 2007, 04:16:15 PM »
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Who do we contact if we're having trouble with the downloads?

I got the latest LVJ & the LightRoom tutorials- but I'm having problem with the last LR segment. It's failed to download beyond 137MB 3 times now, so it won't let me download it any more... I'm not out of hard drive space, and every other segment downloaded just fine and extracted and played well, but that one is giving me fits.

Who do I need to email or contact for help? I couldn't find a "Help" or "Contact Us" anywhere on the store....

Thanks!!
[a href=\"index.php?act=findpost&pid=97646\"][{POST_SNAPBACK}][/a]

You might want to try clearing any browser cache as well for this one, that's where it might be choking.

HTH

Mark
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Andy Barnes
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« Reply #24 on: January 27, 2007, 03:41:58 AM »
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I've been dithering about whether to subscribe to the DVD version of the Video Journal. Yesterday, however, I took the plunge and bought the download of VJ15. Thank you Luminous Landscape! The content and delivery are superb, and I may still take out that DVD subscription.

I had just a couple of comments on the purchasing process  :

i) It might be helpful to list the running times of each file on the download page (actually, you may already do this. My memory is a little hazy since  the birth of my daughter!)
ii) Would you consider an "iTunes"-like model, whereby we can buy individual segments from the DVD? Say, Bill Atkinson's Colour Management discussion for $1.99 or $2.99?

Just food for thought  

Thanks once again for a great product

Andy
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michael
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« Reply #25 on: January 27, 2007, 04:22:02 AM »
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Thanks.

The problem with selling individual segments is that there is a minimum price below which it isn't feasable to do credit card payments, and that's $10.

Michael
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Chris Sanderson
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« Reply #26 on: January 27, 2007, 02:02:19 PM »
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At some point after I have put all the existing DVDs up, and we have finished LLVJ-16 . . . I will create collections of travel, technical, technique, interviews etc. bundled together as single-subject downloads

CS
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Christopher Sanderson
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« Reply #27 on: January 28, 2007, 09:58:33 AM »
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With a couple of minor glitches, I believe that our roll-out of the Download Video has been well-received. We have received a lot of feed-back from both new viewers and existing DVD viewers.

There have been some recurring themes which I will address:

"The files are too numerous and too small - I want a one-click large file with everything in it."
Well for those with ultra high speed connections, yes this can be a minor frustration but those comments are received in about equal frequency with the following:
"The files are too big for me to download. Can you make them smaller?"
So my guess is that we have acheived a reasonable balance between size and number.

"I don't want all of those subjects together for $10. I want just one subject for $2 or $3."
Michael has addressed that in one of his posts above. Basically the processing of a credit card purchase costs us enough that any purchase less than $10 just is not worthwhile - sorry. As I mentioned, I will eventually make 'special interest' bundles of like subject matter available. But there is still a lot of work to do to get all the Back Issues up for download before doing that.

"Help! I have used all my downloads because my connection/download was interrupted!"
Easily fixed - just drop us an email at 'customerservice AT luminous-landscape DOT com'. I might also suggest a Download Manager which seems to work quite well with our shopping cart. These little apps allow easy start/stop, queue control of multiple downloads and monitoring of bandwidth use. There is a mildly annoying aspect of our shopping cart that counts a download when it starts rather than completes. However it is an easy fix for us to reset a customer's available file count. We may revisit the 3 month/3 downloads policy and change it to less time/more downloads.

Keep the comments coming! And many thanks to those who have purchased.

Chris S
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Christopher Sanderson
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« Reply #28 on: January 29, 2007, 05:15:03 AM »
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Today, we have posted the first file (17 minutes) of a four and a half hour Tutorial on Lightroom. You can find it at this Store page
CS
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Christopher Sanderson
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KeithR
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« Reply #29 on: January 29, 2007, 09:08:26 AM »
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Will we be able to get the entire Lightroom tutorial on a dvd?    


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Today, we have posted the first file (17 minutes) of a four and a half hour Tutorial on Lightroom. You can find it at this Store page
CS
[a href=\"index.php?act=findpost&pid=98064\"][{POST_SNAPBACK}][/a]
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The destination is our goal but its the journey that educates us.
Chris Sanderson
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« Reply #30 on: January 29, 2007, 09:55:16 AM »
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A DVD is possible but not until April or May

CS
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Christopher Sanderson
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« Reply #31 on: January 31, 2007, 06:21:52 AM »
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The problem with selling individual segments is that there is a minimum price below which it isn't feasable to do credit card payments, and that's $10.

Well that's where PayPal and similar come in handy.

I can see the issues with PayPal from a sellers side, but there are similar issues from a buyers POV: I always hesitate to use my credit card on the internet as each additional merchant increases the potential of data theft (not by the seller but by 3rd parties - I've already got my Visa revoked at a very inconvinient monent due to this). As many many smallish internet businesses now offer PayPal as a payment option, I'm at a point where I don't do any internet purchases directly using a credit card (Amazon being the exception, and of course PayPal as intermediator).

Please consider this, and I might purchase one or another video in a moment of spontaneous intereset - the prices are at the right spot for that.

regards
Adrian
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jwhee0615
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« Reply #32 on: February 01, 2007, 03:36:35 PM »
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The download hi-res files are Quicktimes, which can be played on any compatible device. They can be burned to a DVD if you  wish to do so. Similarly, the files on the DVDs are able to be extracted if you know how.

The whole point of this is to give viewers choices. Those that prefer to watch the VJ on a TV or projector may do so via the DVD's. Those that want to view on their computer screens now can do so. This dual availability also address the needs of those that find current shipping costs too high which I admit they are, but which is out of our control.

Five years ago not enough people had broadband connections. Now that the vast majority worldwide have it, an online product makes sense. And the very positive response on day one attests to this.

The DVD's will continue for the forseeable future. When either Blue Ray or HD DVD appears to win the stupid format fight we will adopt the winner and make the VJ available in HD as well, since we've been shooting HD content for almost 2 years now.

Existing DVD subscribers will be offered a discount package which includes the ability, for a few dollars more per issue, to download as well as receive the DVD's. This will mean that waiting for delivery and the whim of the postal services will be a thing of that past.

When HD satabilizes we'll decide on what do do about dual or triple formats and what the costs will be.

Michael
[a href=\"index.php?act=findpost&pid=97636\"][{POST_SNAPBACK}][/a]

I must say this is awesome Michael and Chris! As soon as I read about this on your RSS feed I quickly jumped to your site and downloaded them. I have  watched them all, actually through my media server, on my HDTV and they look great. It would also be nice to have made available the HD version even if it means making them available at restricted times for the larger files. I have FIOS with a 15mb down connection so it wouldnt take that long if you could spare the bandwidth.

I did have a bit of trouble watching the color management vid as it would hang every so often or the audio would get out of sync. Probably a problem on my end but I dont know what it would be. Didnt see it on my HDTV though.

Great work and I look forward to earlier releases of the VJ being made available. Thanks.

Jeff
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