You can add HP to this group as well. Some at HP were surprised that APS would not automatically optomise its test chart size for the media being used. There is a work around whereby you print the tiff files APS uses manually and then use APS to read them.
NEIL -- I am actually responding to your questions. My comments were prompted by the above report from Robert (Panascape) that according to HP "there is a work around whereby you print the tiff files APS uses manually and then use APS to read them."
Neil, I agree with you. There is no work-around. The tiff files come in one standard size, and can't be printed any smaller. That seems logical to me. I was only responding to the report from Robert that HP claims there is a work-around. But I agree with Neil, I doubt that there is any effective work-around. The HP staff who told Robert that there is a work-around probably haven't actually tried it. If they had done so, they would have hit a brick wall the same way Neil did.
As for the future of the software, HP needs to provide a patch/update that would work in one of two ways:
(1) That would resize the tiffs on the fly to match the size of the media. That is how most profiling packages work.
(2) Alternatively supply different tiffs for different sized media -- 11" wide, 13" wide, 17" wide and 24" wide. And then have options in the software to pick one or the other.
Hopefully Robert can let us know if HP plans on patching this software to fix this problem.
This is a very significant flaw that undermines the central purpose of the software.
IF HP doesn't intend to fix it, they should be prepared to deal with requests for refunds. (At least in my case.) Since the software won't function without the colorimeter plugged in, once the device is returned, the software is of no use in any case.
P.S. I reported this problem to two different tech guys at HP. One of them said that "any profiling package that only works with 24" paper is useless."
I couldn't have said it better myself!
I begged both of these guys to report the problem to their superiors, so it would move up the chain of command for a resolution. I had the distinct impression they both would drop it as soon as they hung up. But I tried.
So I am hoping that Robert can pass this along and provide us with an update.