Anyway, all is working well and Chuck was a pleasure to work with. He seems to be the best trained guy on the Z3100 in the BC, Canada tech center.
Well, at least someone in a country other than the US had a positive experience with HP tech support on software. As I previously posted, the software tech support for HP in the US was rude, arrogant, entirely non-responsive and didn't have a clue. And that was from a SUPERVISOR. Read my other posting for the astonishing statements made by an HP SUPERVISOR and his assertions that the interaction of the HP software with the windows operating system is not an issue that should be or will be addressed by HP. Despite that fact that HP has hundreds of postings on their web site that cover exactly those topics.
Sean had a similar experience, although I don't know if he is dealing with US tech support.
The tech support for the APS, by contrast, was very courteous, professional and responsive. APS tech support flatly told me that there are no confirmed plans to upgrade the APS to correct the issue of it not working on papers less than 24" wide with the largest target. (Based upon that, I continue to recommend that no one shuld invest $700 in the software until and if the problem is fixed. See posting on that.)
Robert (Panascape) said that this report, even if delivered promptly and in a professional fashion, is just plain wrong! So my best experience with HP tech support is that when it is professional and courteous it is also inaccurate. Go figure.
Robert, any news on when or if revisions/upgrades to the APS software might be released? (I do realize that these things take time, I'm must curious, and assume that HP still intends to fix the problem.)