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Author Topic: It's Shipping: RWCR CS3  (Read 19174 times)
David WM
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« Reply #40 on: November 16, 2007, 09:11:52 AM »
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Just checked my order at Amazon and found they weren't planning to ship until sometime in January. Needless to say I have cancelled that order and placed it with Peachpit, who say it should ship in 24 hrs.  
I also ordered another book from Amazon 3 days ago which is in stock, and their expected shipping (as in leaving them) is between 19 & 28th Nov. Seems like an opportunity for other bookshops who ship quick.
David
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Mark D Segal
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« Reply #41 on: November 16, 2007, 03:09:00 PM »
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Anyone who thinks there is free trade between Canada and the USA, or that price discrimination between the two countries isn't alive and well should think again. As for Amazon.com - it's pretty hopeless. As for Peachpit Press - it's also pretty hopeless if you're living in Canada and great if you're living in the USA. I'll explain:

I spoke to Amazon.com over the phone - they simply refuse to acknowledge they are any part of the problem. They can't get supply, they are back-ordered with their supplier, end of story. Well, I told them it is not end of story and I referred them to this website to see if they wish o learn how their customers are deserting them to buy directly from Peachpit. At that point the lady on the phone got interested and told me she would follow-up on the matter, but the situation remains as they said: for now back-ordered and no supply till at least mid-December.

So I phoned Peachpit. Trying to get a human voice at Peachpit is probably as difficult as phoning George Bush, but I finally succeeded - not with George Bush but with Peachpit. The problem I raised with them is that if they insist on using FedEx it will cost me 18 dollars to get a 31 dollar book, which doesn't make sense. She agreed and said she thought I could do better by ordering from their Canadian company: Pearson Education Canada and transferred me to them. They quoted me a price of 48 dollars with no discount for my Peachpit membeship, plus shipping. So I would be paying about 57 Canadian dollars which is now more US dollars. She agreed it makes no sense but has no authority to match prices with their US company.

So I called back Peachpit USA and asked them if they could send the book by the US Post Office, because that would only cost a few bucks. No dice. They have a contract with FedEx which requires them to ship only with FedEx. Dead-end.

So there we are: three options for Canadians: (1) wait for Amazon and pay 36 US; (2) Order from Pearson Canada and pay around 57 bucks CAD. (3) Order from Peachpit US and pay 49 US.

None of this is a happy outcome.
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
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« Reply #42 on: November 16, 2007, 03:22:50 PM »
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So there we are: three options for Canadians: (1) wait for Amazon and pay 36 US; (2) Order from Pearson Canada and pay around 57 bucks CAD. (3) Order from Peachpit US and pay 49 US.

None of this is a happy outcome.
[a href=\"index.php?act=findpost&pid=153400\"][{POST_SNAPBACK}][/a]

And you wonder why the book thing is still popular. Lets see, it takes a long time to print the damn things (and there's paper, worse nasty ink involved), they are heavy and updating them is a nightmare. One wonders when PDF will take off as a far better way to communicate to others. Yes, I know that reading a book on a low rez screen is a drag. I guess you can output on your end. Searching content is way faster in PDF. You can provide hot links. You can embed video. You can update and supply to the audience in no time at all. As an author of a book, I ask myself all the time "what was I thinking"? Lets not even talk about the cut the publisher (who I admit does have some bucks to burn in the process) gets.

Frankly, I prefer in many cases to get a nice video like Michael is producing to learn a lot of this stuff. Books are so 20th century <g>
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Andrew Rodney
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Mark D Segal
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« Reply #43 on: November 16, 2007, 09:28:02 PM »
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Well, yes - to a certain extent you have a point. Nonetheless, maybe it's old fashioned die-hard habit, but I still like the idea of being able to lay down a book beside my keyboard and follow stuff from the page to the computer. Or to sit back in a comfortable reading chair with the book in hand, browse and read. There's still something to be said for this 20th century habit if the suppliers would only get their act together like it used to be in the late 20th century!
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
Eric Myrvaagnes
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« Reply #44 on: November 16, 2007, 10:24:27 PM »
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Mark,

If you come visit me in Boston, I'll let you borrow my copy for a few hours to read. We have a nice, comfortable reading chair. I'm expecting my (discounted) copy from Peachpit in a couple of days.  

Eric
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Fred Ragland
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« Reply #45 on: November 17, 2007, 08:33:50 AM »
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Mark,

If you come visit me in Boston, I'll let you borrow my copy for a few hours to read. We have a nice, comfortable reading chair. I'm expecting my (discounted) copy from Peachpit in a couple of days.   

Eric
[a href=\"index.php?act=findpost&pid=153471\"][{POST_SNAPBACK}][/a]
Mine arrived yesterday from Peachpit.  Jeff did us all a big favor.  The book is almost a complete rewrite, lots of new material written in an easy to read style.  Jeff, you had some good editors.  

Fred
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Mark D Segal
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« Reply #46 on: November 17, 2007, 09:12:24 AM »
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Mark,

If you come visit me in Boston, I'll let you borrow my copy for a few hours to read. We have a nice, comfortable reading chair. I'm expecting my (discounted) copy from Peachpit in a couple of days.   

Eric
[a href=\"index.php?act=findpost&pid=153471\"][{POST_SNAPBACK}][/a]

That's very hospitable of you Eric - but a long trip from Toronto even to read the wise words of Jeff Schewe. I'll just stew a bit longer! When the book finally comes it will be like old vintage wine.

Cheers,

Mark
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
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« Reply #47 on: November 17, 2007, 09:40:08 AM »
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Ordered from Amazon on Nov. 11. Checked status today in response to the discussion here and found that my shipping date was Jan. 10!! So I cancelled and ordered from Peachpit. The invoice indicated that this item usually ships within 24 hours. So we'll see. Makes me wonder about ordering Christmas presents from Amazon.
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« Reply #48 on: November 17, 2007, 10:08:28 AM »
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And you wonder why the book thing is still popular. Lets see, it takes a long time to print the damn things (and there's paper, worse nasty ink involved), they are heavy and updating them is a nightmare. One wonders when PDF will take off as a far better way to communicate to others. Yes, I know that reading a book on a low rez screen is a drag. I guess you can output on your end. Searching content is way faster in PDF. You can provide hot links. You can embed video. You can update and supply to the audience in no time at all. As an author of a book, I ask myself all the time "what was I thinking"? Lets not even talk about the cut the publisher (who I admit does have some bucks to burn in the process) gets.

Frankly, I prefer in many cases to get a nice video like Michael is producing to learn a lot of this stuff. Books are so 20th century <g>
[a href=\"index.php?act=findpost&pid=153406\"][{POST_SNAPBACK}][/a]

I think video and content developed in tools like Adobe Captivate will grow too.  I used to think it a pain though and preferred books as they looked nice on my shelves and showed my obvious good taste.     Yes, there is a copy of "Color Management for Photographers" there.    

Now that I have two monitors digital content is much nicer and I can put the video or book on one monitor and follow along in Photoshop, Lightroom, etc on the other monitor.
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[span style='font-size:14pt;line-height:100%'][span style='font-family:Arial'][span style='font-family:Geneva'][span style='font-size:8pt;line-height:100%']Regards,
Ron[/span][/span][/span][/span]
bjanes
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« Reply #49 on: November 17, 2007, 10:38:17 AM »
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Anyone who thinks there is free trade between Canada and the USA, or that price discrimination between the two countries isn't alive and well should think again. As for Amazon.com - it's pretty hopeless. As for Peachpit Press - it's also pretty hopeless if you're living in Canada and great if you're living in the USA. I'll explain:

I spoke to Amazon.com over the phone - they simply refuse to acknowledge they are any part of the problem. They can't get supply, they are back-ordered with their supplier, end of story. Well, I told them it is not end of story and I referred them to this website to see if they wish o learn how their customers are deserting them to buy directly from Peachpit. At that point the lady on the phone got interested and told me she would follow-up on the matter, but the situation remains as they said: for now back-ordered and no supply till at least mid-December.

So I phoned Peachpit. Trying to get a human voice at Peachpit is probably as difficult as phoning George Bush, but I finally succeeded - not with George Bush but with Peachpit. The problem I raised with them is that if they insist on using FedEx it will cost me 18 dollars to get a 31 dollar book, which doesn't make sense. She agreed and said she thought I could do better by ordering from their Canadian company: Pearson Education Canada and transferred me to them. They quoted me a price of 48 dollars with no discount for my Peachpit membeship, plus shipping. So I would be paying about 57 Canadian dollars which is now more US dollars. She agreed it makes no sense but has no authority to match prices with their US company.

So I called back Peachpit USA and asked them if they could send the book by the US Post Office, because that would only cost a few bucks. No dice. They have a contract with FedEx which requires them to ship only with FedEx. Dead-end.

So there we are: three options for Canadians: (1) wait for Amazon and pay 36 US; (2) Order from Pearson Canada and pay around 57 bucks CAD. (3) Order from Peachpit US and pay 49 US.

None of this is a happy outcome.
[a href=\"index.php?act=findpost&pid=153400\"][{POST_SNAPBACK}][/a]

Mark,

I received an e-mail from Amazon today stating that my RWCRPSCS3 has just shipped. It appears that Amazon has a very poor system for shipping date estimates, but if you ordered it from Amazon, you should have it soon.

Bill
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Mark D Segal
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« Reply #50 on: November 17, 2007, 10:49:28 AM »
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Mark,

I received an e-mail from Amazon today stating that my RWCRPSCS3 has just shipped. It appears that Amazon has a very poor system for shipping date estimates, but if you ordered it from Amazon, you should have it soon.

Bill
[a href=\"index.php?act=findpost&pid=153608\"][{POST_SNAPBACK}][/a]

"very poor" is the word. I've got no email yet. I'll complain some more. Soon they'll get sufficiently tired of me to ship the darn thing!

Mark
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
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« Reply #51 on: November 19, 2007, 10:54:06 AM »
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I'm very pleased to inform the group interested in this thread that I have now received a shipping advice from Amazon.com saying the book is shipped. It took three email exchanges and a telephone call to achieve this, but it happened. Means there's hope.

Based on the content of these exchanges, it appears there are more than two actors involved. It is not only Peachpit and Amazon. Amazon gets the books from third-party "suppliers" - not directly from Peachpit Press. Seems like a process chain that goes Peachpit>Supplier>Amazon. When their supplier doesn't have stock, they issue back-order advisories to their customers. In my case they told me they now found a supplier with stock. I do hope the same happens for the rest of you waiting to be provided.
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
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« Reply #52 on: November 19, 2007, 11:21:03 AM »
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Mark,

I ordered mine directly from Peachpit several days after you ordered yours from Amazon. Let's see who gets it first.  

Eric
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Mark D Segal
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« Reply #53 on: November 19, 2007, 11:29:03 AM »
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Mark,

I ordered mine directly from Peachpit several days after you ordered yours from Amazon. Let's see who gets it first.   

Eric
[a href=\"index.php?act=findpost&pid=154145\"][{POST_SNAPBACK}][/a]

No question you will - mine needs to cross the US:Canada border. It's become a real mess for tourists and transporters alike.
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Mark D Segal (formerly MarkDS)
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« Reply #54 on: November 19, 2007, 11:59:56 AM »
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Amazon gets the books from third-party "suppliers" - not directly from Peachpit Press. Seems like a process chain that goes Peachpit>Supplier>Amazon.
[a href=\"index.php?act=findpost&pid=154137\"][{POST_SNAPBACK}][/a]


Actually, I'm pretty sure that 3rd party you mention is Courier Printing that handles bulk shipping (trucking) from the printing plant in Kendallville, IN...I'm also pretty darn sure that the books _DID_ ship from Courier on the 8th and I'm almost 100% sure amazon _DID_ receive their first shipments starting Nov. 12th...and I'm convinced it's completely an Amazon problem, not Preachpit, not Courier, not other publishers but 100% the fault of Amazon, and it's getting worse. But I'm also sure that Peachpit (in the form of Nancy Ruenzel, the publisher) is trying to get Amazon to fix itself...
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« Reply #55 on: November 19, 2007, 12:32:19 PM »
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I just got this from Nancy (she also posted on PSN)

" I’m Jeff’s publisher and I apologize for the inconveniences you’ve experienced. If you’re still experiencing problems ordering — and this goes for all PSN readers — please send me a personal email (nar@peachpit.com) with your complete contact info/mailing address and number of copies you’d like to order and I will ensure your order is expedited. Please put RWCR/PSN in the subject header, so I can spot them quicker.

It pains me to no end to think that Jeff and my team here in Berkeley, CA have worked so very hard to to get the book finished, only to have customers experience such problems. The fundamental issue with Amazon, as I understand it today, is that even if some of their warehouses have it in stock, if all warehouses haven’t received it and flipped the switch to start shipping, an automated response with an algorithmic setting pushes the date of expected delivery out a number of weeks, and it is that communication that is misleading.

There is no way to block that message except manually, which is what we’ve asked Ammazon to do asap for RWCR. But because this has been happening with a number of titles of late, we and Amazon are changing the process and I’ve been assured it will be fixed as soon as possible, and I’m checking in on this daily. I appreciate everyone’s patience with this process."

–Nancy Aldrich-Ruenzel, Publisher, Peachpit Press and New Riders
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Mark D Segal
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« Reply #56 on: November 19, 2007, 12:33:56 PM »
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Actually, I'm pretty sure that 3rd party you mention is Courier Printing that handles bulk shipping (trucking) from the printing plant in Kendallville, IN...I'm also pretty darn sure that the books _DID_ ship from Courier on the 8th and I'm almost 100% sure amazon _DID_ receive their first shipments starting Nov. 12th...and I'm convinced it's completely an Amazon problem, not Preachpit, not Courier, not other publishers but 100% the fault of Amazon, and it's getting worse. But I'm also sure that Peachpit (in the form of Nancy Ruenzel, the publisher) is trying to get Amazon to fix itself...
[a href=\"index.php?act=findpost&pid=154156\"][{POST_SNAPBACK}][/a]

Jeff, this is kind of important - not only for your book, but for other forthcoming photography titles that could suffer a similar fate.

I'm wondering whether the physical movement of the books you describe reflects the way the business is done - it could be two separate channels - i.e. the books get shipped in the way you say they do, but behind that activity there may well be a paper transaction between the Publisher (Peachpit) and a Book Distributor on the one hand, and the the Book Distributor and Amazon on the other. That is, there could be two buy-sell transactions governing Courier's trasnportation of the books from the printing plant to Amazon.com's warehouses. I suggest this, because it is not the first time I have come accross the matter of Amazon having a number of separate suppliers for the same item.

Anyhow, in whatever way it works, it would seem to boil down to two questions: (1) Did Amazon.com order enough copies from whoever their sources to meet the order queue they had at the time they needed to place their order plus some, and (2) did Peachpit make a large enough press run to meet all the accumulated demand - plus some - by publication date? I know you can't talk numbers over the internet, but I think these may be the generic issues. When you say it is 100% an Amazon problem, that would seem to suggest the issue is lodged with question (1), and if so, it raises the further question about how they could allow this to happen with all the computerized systems these folks have to manage the relevant business processes. It's not a good sign for either authors of Photoshop books or their readers.
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
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« Reply #57 on: November 19, 2007, 12:43:53 PM »
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Anyhow, in whatever way it works, it would seem to boil down to two questions: (1) Did Amazon.com order enough copies from whoever their sources to meet the order queue they had at the time they needed to place their order plus some, and (2) did Peachpit make a large enough press run to meet all the accumulated demand - plus some - by publication date?
[a href=\"index.php?act=findpost&pid=154166\"][{POST_SNAPBACK}][/a]

Yes to both questions...

In fact, in the email from Nancy she said: "The book got to the Amazon warehouse on the 9th and started shipping out on the 12th." The fact that shipments come into different warehouses at different times is natural because of distance from the plant. But Amazon for SURE had SOME books in SOME warehouses as early as Nov 9th and SOME books from THOSE warehouses actually shipped to end buyers on the 12th. Yet some people still got automated emails saying that the book was delayed and stated dates in Dec and Jan for delivery–which was both wrong and completely Amazon's fault.

I know you like to get to the bottom of things, so do I. But it's completely and totally Amazon's fault. Amazon started shipping some books as early as Nov 12th. The fact that nobody at Amazon can give a straight answer is due to the fact that nobody at Amazon HAS a straight answer because their system is flawed...
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Mark D Segal
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« Reply #58 on: November 19, 2007, 01:07:12 PM »
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Yes to both questions...

I know you like to get to the bottom of things, so do I. But it's completely and totally Amazon's fault. Amazon started shipping some books as early as Nov 12th. The fact that nobody at Amazon can give a straight answer is due to the fact that nobody at Amazon HAS a straight answer because their system is flawed...
[a href=\"index.php?act=findpost&pid=154168\"][{POST_SNAPBACK}][/a]

Seems we were both posting at the same time so I didn't see Nancy's material while I was composing and sending mine.

Indeed, getting to the the bottom of things is usually the most effective route to getting them resolved. Glad it is all starting to come together and may eventually be improved for future business.
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Mark D Segal (formerly MarkDS)
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« Reply #59 on: November 19, 2007, 03:47:54 PM »
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Seems we were both posting at the same time so I didn't see Nancy's material while I was composing and sending mine.

Indeed, getting to the the bottom of things is usually the most effective route to getting them resolved. Glad it is all starting to come together and may eventually be improved for future business.
[a href=\"index.php?act=findpost&pid=154173\"][{POST_SNAPBACK}][/a]

I do not know why all these posts to get to the bottom of things.  Just canel your Amazon order and purchase from Peachpit.  Let Jeff and his publisher sort out there Amazon problem.  If you really want the book now, just order from Peachpit.
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