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Author Topic: HP Z3100 TALK ME OUT OF BUYING IT  (Read 33683 times)
deanwork
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« Reply #40 on: February 01, 2008, 02:06:58 PM »
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Me too. I grabbed it on the very last day. But I expect they will come up with other rebates to replace that one with.

john




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Yes, I will contact you off line through the forum message system
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rdonson
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« Reply #41 on: February 01, 2008, 02:28:26 PM »
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Me too. I grabbed it on the very last day. But I expect they will come up with other rebates to replace that one with.

john
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If memory serves me well I think this might be the third time that the rebates have "expired".
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Regards,
Ron
kaelaria
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« Reply #42 on: February 01, 2008, 02:35:56 PM »
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Yeah, but they weren't as good or technically required a tradein (proof).  The current rebate on them now through April is only $300 as well.
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rdonson
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« Reply #43 on: February 01, 2008, 04:45:13 PM »
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My rebate was $1,000 cash and $300 in HP paper.  I did have to provide info on the printer that I was replacing although no actual trade-in was required.  Then again being an early adopter I did have the fun of three firmware and software upgrades.  
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Regards,
Ron
marty m
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« Reply #44 on: February 01, 2008, 05:57:37 PM »
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My rebate was $1,000 cash and $300 in HP paper.  I did have to provide info on the printer that I was replacing although no actual trade-in was required.  Then again being an early adopter I did have the fun of three firmware and software upgrades.   
[a href=\"index.php?act=findpost&pid=171638\"][{POST_SNAPBACK}][/a]
And early adapters who separately bought the printer, and paid separately for the APS, had a few other issues as well with regards to pricing.  (Like losing $800.)  Covered at great length in other threads.

So those buying now, under the new pricing for the package deal, with a rebate, with with many issues already worked out -- are getting a very good deal.
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laughingbear
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« Reply #45 on: February 20, 2008, 11:38:33 PM »
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Greetings from Ireland,

I have an offer on the table, and as I kickstart into printing/selling my own work I have to test the market, hence I also chose the Z3100.

Fingers crossed that all goes well.
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Hellstan
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« Reply #46 on: February 22, 2008, 05:32:57 PM »
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I finally bought mine as a Demo, following the advice of another photographer on the Leica Forum, who's been running it since 2 weeks now like a dream.
We bought the same machine from the same dealer.
His received instantly from HP UK an amended 12 months warranty reset from date of purchase.
Mine, in Belgium, is still waiting, because some gentleman here, confessing he  "does not know nothing about these contracts" decided that, to him, "this machine has been used".
After 10 days of sadly confused phone talks, sending all documents from the reseller proving I'm in my own right, I demanded officially to receive a case reference number, to which this representative told me "I don't see what you will do with that".
I'm escalating the case now, through HP UK, which has been quite responsive, immediately sending me two mails of detailed reply, when HP Belgium never replied to my mails to them.
Unbelievable.  
« Last Edit: February 22, 2008, 05:52:24 PM by Hellstan » Logged

booksmartstudio
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« Reply #47 on: February 22, 2008, 05:38:57 PM »
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Canon is much faster, and you don't have to pay for the spectrophotometer.  Ours had hardware problems from day one.  Go canon.
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Kory Gunnasen
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Hellstan
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« Reply #48 on: February 22, 2008, 05:44:12 PM »
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Well, other have excellent experience with that machine, here and elsewhere, and I won't change machine every month…
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compassoft
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« Reply #49 on: February 25, 2008, 11:24:30 AM »
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I bought a Z3100 in mid-January.  

The installation went smoothly up to the point that I turned it on. At that point it sat there with the green light on, suggesting that it was ready to go.....  Only problem is that it wasn't - there was nothing displayed on the screen.

After contacting HP and being told to unplug the printer - and doing so several times - I gave up.  The next day I tried again and, lo & behold, it worked.

Then came 3 days of printing happiness.  I made profiles and printed happily until the end of the week.

On Monday when I returned to the office, my display was now black, but the printer still worked - until I needed to change the paper roll.  No display=no menu prompts=no way to tell it what type of paper I was using=no working printer.

That was around Jan 22 or so, and I reported it to HP.  Over a month later I am still sitting here waiting for some action.  At first they couldn't find the part number, then they didn't have it in stock, it was couriered to me on Feb 15th, but hasn't made it here yet.

I wish I had bought an Epson or anything else.  I have had a 2400 for the last 4 years and it has never even hiccupped.

Good luck

Chris
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Chris Alleyne
rdonson
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« Reply #50 on: February 25, 2008, 02:40:24 PM »
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I can't believe you've been patient enough to wait a month without escalating the issue with HP.  The HP support manager's name and contact information has been posted here in these forums for circumstances just like you describe.

If its any consolation I think you'll be very happy with the printer when they get it working for you.

My Epsons never hiccuped either but then again they didn't do everything I wanted.  That's why I bought the Z3100.
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Ron
Hellstan
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« Reply #51 on: February 25, 2008, 04:20:12 PM »
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I can't believe you've been patient enough to wait a month without escalating the issue with HP.  The HP support manager's name and contact information has been posted here in these forums for circumstances just like you describe.

If its any consolation I think you'll be very happy with the printer when they get it working for you.

My Epsons never hiccuped either but then again they didn't do everything I wanted.  That's why I bought the Z3100.
[a href=\"index.php?act=findpost&pid=177317\"][{POST_SNAPBACK}][/a]

Do you know the belgian support manager ? I would be delighted.
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rdonson
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« Reply #52 on: February 25, 2008, 05:08:41 PM »
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Do you know the belgian support manager ? I would be delighted.
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Sorry.... I don't.  Just the name of the USA manager and his contact info.  I have put it on the Z3100 wiki under maintenance tips so I wouldn't lose it.
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Regards,
Ron
Hellstan
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« Reply #53 on: February 25, 2008, 05:14:03 PM »
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Sorry.... I don't.  Just the name of the USA manager and his contact info.  I have put it on the Z3100 wiki under maintenance tips so I wouldn't lose it.
[a href=\"index.php?act=findpost&pid=177359\"][{POST_SNAPBACK}][/a]


I was in touch with HP UK which has been responsive, accurate, fast, and confirmed to me I was right.
Since 2 weeks now, I'm waiting for that guy in Belgium to do the same. You just would not believe :
1/ what he told me on the phone
2/ the fact that he never gave me any written reply.
Is that HP or the flea market ?  
« Last Edit: February 25, 2008, 05:14:37 PM by Hellstan » Logged

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