This Luminous Landscape Forum is a great source for many things ... including "Dust Covers" Not only should we should have taken the kind advice that Mike offered .. but we should also have taken heed of his warning too
Decided on the 12 Feb 2010 that we need to have some smart and practical dust covers for our digital archive system here in our UK studio.
Ordered and paid for two dust covers in the premium black quilted nylon (as a "trial run") from www.DigitalDeckCovers.com
If the covers proved to be professionally manufactured to a high standard, to our exact required measurements we would have then considered ordering more covers for the remainder of our studio systems.
We requested an additional "One and One Half an Inch" to be added to all of DigitalDeckCovers.com stated measurements - since DigitalDeckCovers quoted measurements were the actual physical sizes of the units to be covered.
The covers were dispatched from the USA using USPS to the UK, the covers arrived with the morning post on 19 Feb 2010.
(There were no tears/rips and/or damage to the packing materials).HP B9180 A3+ Printer Cover
When it arrived we unpacked it and unfortunately - it had a tear in one stitched corner ?
The requested measurements were all correct and the covers fits very nicely!
[attachment=20450:Digital_...erCover2.jpg]Epson V750 Scanner Cover
When it arrived (in the same package as the printer cover) we unpacked it and unfortunately it also had a tear in one stitched corner ?? ...
The requested measurements were partially incorrect.
Instead of making the cover 7 1/2" in height - they only managed to make it a total of 5" in height ...
This cover is actually two and half inches short of the required measurements !
It is most evident that Digital Deck Covers have a serious quality control issue as well as "communication methods" that leave much to be desired ...
Why Digital Deck Covers choose to repeatedly ignore emails and not to communicate with their customers (problem-orders) is beyond the realms of logical comprehension !
It is a shame that we could not get any email responses from Digital Deck Covers for a return authorization !
We are now stuck with these "new covers needing repair" (at our own expense) and will have to locate a competent tailor to fix both the torn corners of the covers (including the installation of an extra two and half inches of material on to the bottom of scanner cover to make it long enough cover the scanner and its cork base sheeting).
I have with due respect, encountered superior standards of product manufacturing, including customer support services from organizations in developing (third world) countries !
I can still remember the days when very high quality products were Made With Pride In The USAWe genuinely wish that we could offer the same positive feedback for DigitaDeckCovers.com as 'Scott' and 'Digital Darkroom'.
Our experience of purchasing dust covers from DigitalDeckCovers.com can only be described as " A Most Unfortunate Customer Experience " Sadly, we have been given no other option but to agree with Mike ...
R.A.M at The Photo Art Co
23 Feb 2010