I have the same problems. 13x 19 is not happening. Disaster for output - miserable borders, fading not even a suitable 11x14 could be cut from the partial print. 11x 14 does print OK. Try contacting Epson to get help. You need to be Franz Lanting.
Epson has not returned requests for help. The fact that the R2400 is not cheap, almost a grand, shouldn't problems be regarded as GRAND LARCENY? Shouldn't it be a crime for a company not to respond to requests for help? Think a note to the attorney general might help in our cases?
Yet we in the business resort to these sorts of forums for help against the bigs that DISDAIN us and are not staffed up to respond.Diveares@aol.com