Help! having difficulties in using colorimeter

[creativepro]

I have a 24 inch Imac

Recently purchased over the net from Adorama the eye-one display 2 colorimeter.

The first time I used it,   no difficulties, but now very frustrated.



I have even uninstalled the software and re-installed hoping the problem would rectify.


  The difficulty is that  within the wizard interface of Eye-One match, the dialogue box is greyed out - unable to choose the device I need to profile-  thus I am unable to proceed.  

Hopefully  a eye-one display 2 owner can assist with some advice -

The reason why I bought a colorimeter is that SuperCal is for reason providing me with green looking print outs of information and tutorials from my computer  ( have not as yet dared to print
 my photos ) - would someone have an answer for this as well?

All round I seem to be  having no luck.


I would be very grateful if somebody can solve my difficulties.

thank you



Sue

[rdonson]

Sue, what exactly is grayed out?  Perhaps a screen shot would help so that we can better understand the problem.

[creativepro]

Hi Ron

Grayed out means the visual icons are inaccessible (in this instance Computer monitor)

I am not that technically savvy.  How do I provide a screen shot from my Mac to the forum.


regards


Sue

[rdonson]

Hi Sue,

It sounds like the Mac is not detecting the colorimeter.  The software will gray out the options/icons based on licensing and being able to detect the necessary devices.

Perhaps you should try another USB port or reinstall just the device driver.

[francois]

Also, be sure to plug your eye-One directly in your Mac, not in your keyboard's USB port.

[ThePhotoDude]

... How do I provide a screen shot from my Mac to the forum.
[a href=\"index.php?act=findpost&pid=209634\"][{POST_SNAPBACK}][/a]

Reply to a message and at the bottom of your post editor, underneath the   smilies   you will see a section called 'File Attachments'