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Author Topic: plastc pad part of wacom tablet coming off  (Read 2789 times)
a_krause
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« on: October 07, 2008, 06:37:41 PM »
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so i dont know the proper forum to put this, but i figure you color management folk probably use wacom tablets and might have a trick to this. I just ordered a 6x11 tablet and it arrived today, the plastic on the corners is peeled off, is it suppose to be like this, is there a trick to get it to lay back down flatly?HuhHuhHuh??


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Czornyj
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« Reply #1 on: October 07, 2008, 08:37:33 PM »
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Quote from: a_krause
so i dont know the proper forum to put this, but i figure you color management folk probably use wacom tablets and might have a trick to this. I just ordered a 6x11 tablet and it arrived today, the plastic on the corners is peeled off, is it suppose to be like this, is there a trick to get it to lay back down flatly?HuhHuhHuh??

Which model? On Intuos nothing peels off, and it even seems there's not a chance for something like that...
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budjames
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« Reply #2 on: October 08, 2008, 02:57:03 AM »
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It doesn't sound right. Send it back for a warranty replacement.

My experience with Wacom's customer support has been excellent. I had a tablet that stopped working after 2 years and they replaced it with a new one.

Bud James
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Bud James
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GregShapps
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« Reply #3 on: October 08, 2008, 08:48:47 PM »
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The working area is a replaceable piece - its designed to peal out - the top edge is the only part that has double stick going across it.   When new the plastic surface is covered with a clear protective peal off plastic sheet.  Please check and see if this is what your are seeing on yours - the actual plastic working mats doesn't bend all that easily unless its been pulled up out of its recessed area and bent.  

The plastic that has pealed - is it clear?  if so then that is indeed the clear protective coat which is to be pealed off before using.
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