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Author Topic: Seagate HDD Failure  (Read 13518 times)
Adina
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« on: January 20, 2009, 02:39:07 AM »
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Hi,

it's not direct MFDB but many from us will have big HDD's for the pics ....

see:

http://seagate.custkb.com/seagate/crm/self...&NewLang=en

This is a nightmare, the first update don't detect the drive's. The second bricked the drive's ...
At the Moment there is no solution yet ...
... make Backup on non-Seagate Drives !!!

Greetings
Adina
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wolfnowl
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« Reply #1 on: January 20, 2009, 02:47:59 AM »
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I've always found Seagate to me one of the most reliable companies out there.  From the link you've provided, a simple firmware update will correct this condition.  Thanks for the heads up, though!

Mike.
« Last Edit: January 20, 2009, 02:50:38 AM by wolfnowl » Logged

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JohnBrew
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« Reply #2 on: January 20, 2009, 07:23:51 AM »
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Quote from: Adina
Hi,

it's not direct MFDB but many from us will have big HDD's for the pics ....

see:

http://seagate.custkb.com/seagate/crm/self...&NewLang=en

This is a nightmare, the first update don't detect the drive's. The second bricked the drive's ...
At the Moment there is no solution yet ...
... make Backup on non-Seagate Drives !!!

Greetings
Adina

Amen.
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Conner999
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« Reply #3 on: January 20, 2009, 07:40:47 AM »
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Thanks for the heads-up.
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arashm
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« Reply #4 on: January 20, 2009, 08:47:22 AM »
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jumpin    
I've had two seagates go down on me before and after the holidays
I wonder if this is the cause,
gotta read up on it asap
thank you for the heads up
am
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nikf
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« Reply #5 on: January 20, 2009, 09:12:39 AM »
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I have nine HDs which are affected by this problem and already updated five of them. They all run fine and I had neither data loss
nor boot problems. My Synology server (DS508) accepts updated drives with no rebuild - of course only if you don't take the drives
out while it is running.
For updating I used one of my MacPros with an additional Sonnet Sata card and an external Sata box (Sharkoon). Before doing any updating
I took out all internal drives. Then I booted the MacPro from the CD-ROM I burned in Toast 8 from the ISO image I downloaded from the
Seagate support site. The links seems to be down now - many people reported problems with the updater. The updater works here only
together with the Sonnet card, not with the internal Sata controllers of the MacPro. The whole procedure can work only with Intel Macs and 'regular' PCs with
accepted Sata controllers. Maybe that description is of some help for someone.
The whole thing is a catastrophy for Seagate, including how this mess is handled. As a reaction I bought two Samsung 1TB drives yesterday. My two support
tickets are not answered since nearly three days.
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Adina
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« Reply #6 on: January 21, 2009, 02:21:49 AM »
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Quote from: nikf
... The updater works here only
together with the Sonnet card, not with the internal Sata controllers of the MacPro.

the problem is also for external USB/Firewire drives (LaCie , MobiDisk ...)

nice for update without open the external drive ...  

we have here 2 from the ES.2 series, one drive had the failure on first connect  

seagate have change this drive in a "Certified Repaired HDD" (this with the green Border)

"Certified Repaired HDD" ? i have ask the IT, the say:
Certified Repaired HDD -> Trash, don't use this  

Greetings
Adina
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Adina
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« Reply #7 on: January 21, 2009, 03:32:48 AM »
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see

http://it.slashdot.org/article.pl?sid=09/01/21/0052236#

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Guy Mancuso
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« Reply #8 on: January 21, 2009, 07:08:51 AM »
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Are these hard drives in question built in a certain month or time frame I have 2 1tb drives that i purchased awhile back before December model ST3000340AS that are used as storage drives and not the OS. The issue for me is One drive has all my Final high res Tifs and the other my Raw files. Dangerous territory for me to lose. As they fill up I just replace the drives and put in a new one.
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francois
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« Reply #9 on: January 21, 2009, 07:56:11 AM »
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Quote from: Guy Mancuso
Are these hard drives in question built in a certain month or time frame I have 2 1tb drives that i purchased awhile back before December model ST3000340AS that are used as storage drives and not the OS. The issue for me is One drive has all my Final high res Tifs and the other my Raw files. Dangerous territory for me to lose. As they fill up I just replace the drives and put in a new one.
Seagate has published a list of the affected drives: http://seagate.custkb.com/seagate/crm/self...931&Hilite=
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Francois
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« Reply #10 on: January 21, 2009, 11:39:35 AM »
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Quote from: francois
Seagate has published a list of the affected drives: http://seagate.custkb.com/seagate/crm/self...931&Hilite=


So - I'm trying to understand if my drives will be affected - they are currently working and I have them running regularly, and have for at least a month. Will they just melt down and stop
working? Also, being on a mac I can't find a way to see the firmware version - any suggestions?
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Dale Allyn
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« Reply #11 on: January 21, 2009, 03:35:58 PM »
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Quote from: Guy Mancuso
Are these hard drives in question built in a certain month or time frame I have 2 1tb drives that i purchased awhile back before December model ST3000340AS that are used as storage drives and not the OS. The issue for me is One drive has all my Final high res Tifs and the other my Raw files. Dangerous territory for me to lose. As they fill up I just replace the drives and put in a new one.


Guy:

System Profiler (Mac) will show the model number, serial number and the firmware version without using their Windows tool. (Firmware is indicate as "Revision" in System Profiler, e.g. "SD15".) That is, provided the drives are internal. System Profiler does not help much with firewire connected drives.

In my case, my firmware versions are affected, but the fix has been pulled. I'm ordering more backup drives today to run some more SuperDuper! clones asap.

Dale
« Last Edit: January 21, 2009, 03:38:31 PM by DFAllyn » Logged

Guy Mancuso
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« Reply #12 on: January 21, 2009, 04:08:59 PM »
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Here is what I have with 2 drives

ST31000340AS:

  Capacity:   931.51 GB
  Model:   ST31000340AS
  Revision:   SD04
  Serial Number:   3QJ016BQ
  Native Command Queuing:   Yes
  Queue Depth:   32
  Removable Media:   No
  Detachable Drive:   No
  BSD Name:   disk3
  Bay Name:   "Bay 4"
  Mac OS 9 Drivers:   No
  Partition Map Type:   GPT (GUID Partition Table)
  S.M.A.R.T. status:   Verified
  Volumes:
Final Images:
  Capacity:   931.19 GB
  Available:   211.65 GB
  Writable:   Yes
  File System:   Journaled HFS+
  BSD Name:   disk3s2
  Mount Point:   /Volumes/Final Images

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Guy Mancuso
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« Reply #13 on: January 21, 2009, 04:10:45 PM »
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Seems like I may be okay since my firmware is not affected it seems


Seagate Barracuda 7200.11
ST3500320AS
ST3640330AS
ST3750330AS
ST31000340AS
SD15, SD16, SD17, SD18, SD19
In Validation*
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Dale Allyn
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« Reply #14 on: January 21, 2009, 04:13:16 PM »
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Quote from: Guy Mancuso
Here is what I have with 2 drives

ST31000340AS:

  Capacity:   931.51 GB
  Model:   ST31000340AS
  Revision:   SD04
  Serial Number:   3QJ016BQ
  Native Command Queuing:   Yes
  Queue Depth:   32
  Removable Media:   No
  Detachable Drive:   No
  BSD Name:   disk3
  Bay Name:   "Bay 4"
  Mac OS 9 Drivers:   No
  Partition Map Type:   GPT (GUID Partition Table)
  S.M.A.R.T. status:   Verified
  Volumes:
Final Images:
  Capacity:   931.19 GB
  Available:   211.65 GB
  Writable:   Yes
  File System:   Journaled HFS+
  BSD Name:   disk3s2
  Mount Point:   /Volumes/Final Images

Right, Guy. That's what I would understand. SD04 is not listed. I have four drives which are affected. I'm ordering some backups right now.
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Guy Mancuso
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« Reply #15 on: January 21, 2009, 04:25:57 PM »
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Dale maybe pull them until the new ones arrive. This stuff makes me itch
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Dale Allyn
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« Reply #16 on: January 21, 2009, 04:28:40 PM »
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Quote from: Guy Mancuso
Dale maybe pull them until the new ones arrive. This stuff makes me itch

Right. Two will remain untouched as they're manual mirrors and working now so I won't interact with them until the new ones arrive. Then I'll build my new clones and finally hope to update the affected drives.
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ironfist
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« Reply #17 on: January 21, 2009, 05:31:16 PM »
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Quote from: DFAllyn
Right, Guy. That's what I would understand. SD04 is not listed. I have four drives which are affected. I'm ordering some backups right now.

I have the drives with SD15 firmware - but all seems to be working - what is the problem with these drives?
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Dale Allyn
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« Reply #18 on: January 21, 2009, 06:11:08 PM »
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Some info on ITworld that may be of interest to some.
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nikf
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« Reply #19 on: January 21, 2009, 06:55:03 PM »
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Quote from: Guy Mancuso
Seems like I may be okay since my firmware is not affected it seems

Seagate Barracuda 7200.11

ST31000340AS
SD15, SD16, SD17, SD18, SD19
In Validation*

I had one out of five of this type, all with firmware SD15, shown as affected by the serial number checker Seagate had one day on its
support site - they pulled this page the next day. Nevertheless ... I updated all five to firmware SD1A. All five are fine so far.
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