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Author Topic: Z3200 problem or not?  (Read 3765 times)
Manlio
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« on: March 23, 2009, 02:53:17 PM »
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hi.
this is my first post, but i'm a strong reader of luminous landscape.
I bought z3200 some day ago.
unfortunatley i have noticed the following problem:
in a sleep mode the z3200 has a strange sound like a fan (kindly note that in the activity mode the sound is the same)
let's explain better:

in activity mode i can hear the fan

in sleep mode i can hear the same fan (not higher nor lower)

in turnoff mode (with NO led switch on the front panel) i can hear a lower sound of "fan"

in turnoff mode (with rear switch turned off) i can't hear anything.

is, for z3200, the right way to work ?


i called the HP techinical assistance i had not any solution, but a technician will come to value the "problem".

i red that this could be a normal thing but please somebody could help me?
best regards.

Manlio Manganaro
« Last Edit: March 24, 2009, 12:06:32 PM by Manlio » Logged
Richard S
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« Reply #1 on: March 23, 2009, 08:04:44 PM »
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Hi Manlio,

I have a Z3100 and the fan runs constantly which is normal.  The printer will occasionally fire up on its own and do some maintenance.  This is normal as well.  The manual suggests that you leave the printer on at all times although some turn theirs off during long periods on nonuse.
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Manlio
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« Reply #2 on: March 24, 2009, 01:47:50 AM »
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is not strange this way to work?
i have not understood becouse the fan must work continually.
ok, z3200 is wake up sometimes to control system, in this moment the fan has to start in my opinion.
 
please help me.
thank'you.
best regards.
Manlio Manganaro
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Ernst Dinkla
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« Reply #3 on: March 24, 2009, 04:14:47 AM »
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Quote from: Manlio
is not strange this way to work?
i have not understood becouse the fan must work continually.
ok, z3200 is wake up sometimes to control system, in this moment the fan has to start in my opinion.
 
please help me.
thank'you.
best regards.
Manlio Manganaro

It is normal for the Z models. Probably the price for the fact that the printer can be reached through the network all the time. For the job log, ink left, etc. There must be electronic components that need  cooling even when the machine is idle. If you have no problem with the time it takes to initialise from power down then you can switch it off. It will not do the nozzle checks then and isn't recommended by HP but users have reported that it didn't create problems for them.


met vriendelijke groeten, Ernst Dinkla

Try: http://groups.yahoo.com/group/Wide_Inkjet_Printers/
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Manlio
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« Reply #4 on: March 24, 2009, 04:25:59 AM »
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Quote from: Ernst Dinkla
It is normal for the Z models. Probably the price for the fact that the printer can be reached through the network all the time. For the job log, ink left, etc. There must be electronic components that need  cooling even when the machine is idle. If you have no problem with the time it takes to initialise from power down then you can switch it off. It will not do the nozzle checks then and isn't recommended by HP but users have reported that it didn't create problems for them.


met vriendelijke groeten, Ernst Dinkla

Try: http://groups.yahoo.com/group/Wide_Inkjet_Printers/

thank Ernst.
i think so now but i have some doubts becouse a technician will come to value this "problem" today, at 12:00 o'clock.
why should Hp assistance send to me a technician if it is normal?
thank
best regards.

the print quality is excellent.


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Manlio
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« Reply #5 on: March 24, 2009, 07:49:10 AM »
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news:
the techinician and hp assistance say that is not normal.
the fan must be stopped in sleep mode. the controller of fan, a "motherboard" has some problem.
the techinician will come tomorrow with the piece to replace.
i'm so sad...  
« Last Edit: March 24, 2009, 07:51:26 AM by Manlio » Logged
Ryan Grayley
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« Reply #6 on: March 24, 2009, 09:40:40 AM »
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Quote from: Manlio
news:
the techinician and hp assistance say that is not normal.
the fan must be stopped in sleep mode. the controller of fan, a "motherboard" has some problem.
the techinician will come tomorrow with the piece to replace.
i'm so sad...  

Please keep us posted on the outcome of your HP visit. You are not alone with this.

Cheers,

Ryan
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Ryan Grayley BA IEng MIET ARPS
RGB Arts Ltd, London, UK
Manlio
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« Reply #7 on: March 24, 2009, 09:55:37 AM »
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Quote from: Ionaca
Please keep us posted on the outcome of your HP visit. You are not alone with this.

Cheers,

Ryan

yes
the first visit confirm the problem (today at 12 o'clock)
the second visit, tomorrow.

are there some sane z3200 without this problem?


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Ernst Dinkla
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« Reply #8 on: March 24, 2009, 10:05:01 AM »
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Quote from: Manlio
news:
the techinician and hp assistance say that is not normal.
the fan must be stopped in sleep mode. the controller of fan, a "motherboard" has some problem.
the techinician will come tomorrow with the piece to replace.
i'm so sad...  

This could be my mistake. Based it on the Z3100 that I have and other Z3100 user reports. Soon I can compare its behaviour with a Z3200.



met vriendelijke groeten, Ernst Dinkla

New: Dinkla Canvas Wrap Actions for Photoshop
http://www.pigment-print.com/dinklacanvaswraps/index.html
« Last Edit: March 24, 2009, 10:05:46 AM by Ernst Dinkla » Logged
Manlio
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« Reply #9 on: March 25, 2009, 01:54:44 AM »
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i'm waiting for the second visit by techinician...
i hope for a quick resolution.
« Last Edit: March 25, 2009, 01:55:30 AM by Manlio » Logged
neil snape
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« Reply #10 on: March 25, 2009, 03:45:14 AM »
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There is still a small fan that stays on for the 3200 as did the 3100. The only way to stop the fan completely is turn off the power supply button. I usually leave the switch on, just use the front panel on off button to sleep wake up the printer.
The idle mode doesn't turn off the fans for the print heads and is quite noisy. I cannot understand why there is no sleep mode that turns off the printer as does the on off button on the front panel. Maybe I'm missing something.
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Manlio
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« Reply #11 on: March 25, 2009, 04:13:24 AM »
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Quote from: neil snape
There is still a small fan that stays on for the 3200 as did the 3100. The only way to stop the fan completely is turn off the power supply button. I usually leave the switch on, just use the front panel on off button to sleep wake up the printer.
The idle mode doesn't turn off the fans for the print heads and is quite noisy. I cannot understand why there is no sleep mode that turns off the printer as does the on off button on the front panel. Maybe I'm missing something.

ok.
why does hp say this is'nt normal?
i have a lot of doubts..
 
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Manlio
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« Reply #12 on: March 25, 2009, 08:33:19 AM »
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SOME NEWS:

second visit:
the hp and technician say that a LOWER level FAN IS NORMAL IN A SLEEP MODE.......NOW....
but the technician does'nt know how much the level of noise must be.
the technician will compare the noise of mine with the noise of z3200 in showroom tomorrow.

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denis_
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« Reply #13 on: March 25, 2009, 09:06:19 AM »
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Same exact thing happened to me...
As a previous owner of a z3100 I found the noise level a bit overwhelming and totally weird that the fan would still be on when the printer was OFF (not in sleep mode).
Called tech support, they sent someone in that replaced the logic board... same noise afterwards. A few days passed and they sent another tech.
Replaced a few more parts... same noise afterwards. He made some phone calls and then was finally confirmed that it was normal!

Oh well...

Quote from: Manlio
SOME NEWS:

second visit:
the hp and technician say that a LOWER level FAN IS NORMAL IN A SLEEP MODE.......NOW....
but the technician does'nt know how much the level of noise must be.
the technician will compare the noise of mine with the noise of z3200 in showroom tomorrow.
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Manlio
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« Reply #14 on: March 25, 2009, 09:12:49 AM »
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Quote from: denis_
Same exact thing happened to me...
As a previous owner of a z3100 I found the noise level a bit overwhelming and totally weird that the fan would still be on when the printer was OFF (not in sleep mode).
Called tech support, they sent someone in that replaced the logic board... same noise afterwards. A few days passed and they sent another tech.
Replaced a few more parts... same noise afterwards. He made some phone calls and then was finally confirmed that it was normal!

Oh well...


   
doesn't Hp know her products?
this thing doesn't seem me normal for a great "firm".
Good the speed of the assistance.

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Christopher
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« Reply #15 on: March 25, 2009, 01:58:22 PM »
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Quote from: Manlio
 
doesn't Hp know her products?
this thing doesn't seem me normal for a great "firm".
Good the speed of the assistance.

Sorry to hear, but no surprise at all. HP ....
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Bas Stekelenburg
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« Reply #16 on: March 25, 2009, 03:03:05 PM »
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I own a Z3200 for 5 months now. Believe me, the fan runs, and you'll hear it. I work in a 18 m2 room, so I'm close to the printer. Nevertheless I might work for hours without noticing the whisper of the fan. One get used to it. I got prints from the Z3200 I could only dream of, I have no problems whatsoever with the machine and if this little sound stays the only "problem", I consider myself a lucky man.
Bas
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Manlio
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« Reply #17 on: March 26, 2009, 04:15:46 AM »
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NEWS.

FAN's z3200 run continually.
IT'S RIGHT FOR HP!!!!!!!!!!!!!

it isn't the best for domestic location but the best quality of products is most important.
sorry for allarm.
thank's
Manlio
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denis_
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« Reply #18 on: March 26, 2009, 11:51:57 AM »
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Quote from: Christopher
Sorry to hear, but no surprise at all. HP ....

Actually they sub-contract for on-site support... but keep a close eye on what's happening. When we complained about star wheels mark on the z3100 we got contacted by an engineer from barcelona who came to paris to install a prototype that was to become the new star wheels mechanism.
They also sent a few people from barcelona to hear about our experience.
And when you call they always send someone the next day. Not the case with epson... we had to struggle for a month to get a replacement for a faulty head when we bought an 11880 and I never ever managed to get next day support even if that's what we supposedly paid for.

But yes, that fan thing was rather amusing...
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