Thats my "technology sucks" rant.
I empathize with your plight, but might suggest you would consider adopting a different point of view. Indeed, as technology advances, additional knowledge will be a benefit to take full advantage of the instruments.
I am a former dealer, and have no particular investment anymore what happens to the digital equipment market any longer; indeed, I believe many of the high end digital companies have gotten ahead of themselves in software advancement, to the detriment of work flow. When I trained my loyal customers, I always took a workflow approach, not a feature approach. "What am I starting with, and where do I want to be?" Their may be 30 tools available in the software, but if I only need 4 of them to make a beautiful image - so be it".
To the those revolting from the technology, take a step back. Instead of asking how to use all the features, ask what features you will need to accomplish your goal. I support your right to complain to your dealer and manufacturer reps. Digital backs are no longer just a top pro tool (there are too many in the market for that now) and they are at some level competing directly with SLRs. Digital back companies would do wise to understand this and allow the softwares to be geared for a simplified work flow.
So, perhaps the latest version of Capture One is not your particular brand of vodka. Will Photoshop conversion do? Can you ask your dealer to come up with a step by step workflow guide? Are they willing (and able) to do it? I taught digital photography work flow for 8 years, until the end of last year. What I did for my customers using Leaf, Phase One, and Hasselblad softwares was to look toward a goal and learn to ignore the extra crap along the way. I also created exclusive workflow guides to MAKE THE SOFTWARE EASY. These I gave free to my clients, a value add of my service.
The Phase One back is (in my opinion) the easiest professional tool to use for photography, bar none. This includes SLRs, which have gotten so laden and confused with crap it is incredible. Pic an ISO, pick a color balance, shoot the damn camera, check your histogram. This is how shooting should be, not messing with menus and buttons. When I left the pro photography training world, I took a Phase One back with me, although I worked with Leaf and Hassey as well.
Revert to film for the art, for the joy, and for the meantime. Don't revert because of frustration. You have a wonderful, fun, (and expensive) tool. Use it. Simplify. Force your dealer or manufacturer to work for YOU and make it easy.
That is the end of my rant.