In general, I have found DxO's support team to be very responsive to my queries. I would just hang in there, and I am sure that they will fix your problem.
Thanks for the response. I'm sure they will at some point it just seems so odd that it would take so long to reissue a license. It got slightly stranger today when I went to submit one more email and got the following from the contact us page.
* The service is temporarly unavailable . We apologize for this incovenience.
* Le service est momentanément interrompu. Veuillez nous excuser de la gêne occasionnée.
* Dieser Service steht zur Zeit nicht zur Verfügung, bitte versuchen Sie es später noch einmal.
Catastrophic failure of customer service queue? Closed for the week? Ah what I wouldn't give for a plain old fashion phone number so I could just call someone.