Thumbnail Error

[simplify]

I keep getting this error in C1 5.1.1
It says thumbnail generation error. The thumbnails or previews do not load.
It has made C1 unusable for me.
What can I do to solve this problem?

[simplify]

Can anyone from Phase One please help?

[Paul Sumi]

Have you tried trashing the thumbnails and rebuilding from scratch?

[K.C.]

How has it made it unusable ?

I get the same error when I try to load too many images into a session on a computer that doesn't have enough memory. I spit my session in half and it works just fine.

If you want help from Phase One you need to go to their site and open a support ticket.

http://xchange.phaseone.com/Content/Support.aspx

[fredjeang]

Hi,

K.C's post explains probably the cause.

If it does not work, few tricks just in case.

-If you have previous versions of C1, get rid of them (very important with C1 when you experiment unstability).
-Reinstall the software after that. (in fact, the best thing I did that solved all my problems was to desintall first and reinstall after)

All should be fine and stable.

Good luck.

[simplify]

It gives me the error in all sessions, old and new.  It makes it unusable because I can never see the images.  Maybe I just need to delete and download the previous version of C1.

[Doug Peterson]

It gives me the error in all sessions, old and new.  It makes it unusable because I can never see the images.  Maybe I just need to delete and download the previous version of C1.

1) Uninstall (per our recommendations) using  whatever you have and install 5.1.1 (or 4.8.3 if you have version 4 and don't want to pay to upgrade to version 5, but version 5 is better).

2) Reprofile your monitor using whatever software you use for that (eye one, spyder etc) to force the generation of a new ICC profile for your monitor

3) If it still doesn't work try creating a new user account with admin privileges and install Capture One there and try that installation.

My guess is #2 is your problem.

Doug Peterson
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[simplify]

Thanks a lot Doug!

Re-profiling my monitors did the trick.

JP

[tmx3]

1) Uninstall (per our recommendations) using  whatever you have and install 5.1.1 (or 4.8.3 if you have version 4 and don't want to pay to upgrade to version 5, but version 5 is better).

2) Reprofile your monitor using whatever software you use for that (eye one, spyder etc) to force the generation of a new ICC profile for your monitor

3) If it still doesn't work try creating a new user account with admin privileges and install Capture One there and try that installation.

My guess is #2 is your problem.

Doug Peterson
__________________
Head of Technical Services, Capture Integration
Phase One, Leaf, Cambo, Canon, Apple, Profoto, Eizo & More
National: 877.217.9870  |  Cell: 740.707.2183
Newsletter: Read Latest or Sign Up
RSS Feed: Subscribe
Buy Capture One at 10% off
Personal Work

Hey Doug, out of curiosity can you explain why the profile would be the issue here - i'm interested in the background processes etc involved in  C1

[K.C.]

And while your at it Doug explain why on my MBP I only get the error when I exceed X number of images in a session. I can repeat this on 2 different installs of the current C1.

[fredjeang]

Hey Doug, out of curiosity can you explain why the profile would be the issue here - i'm interested in the background processes etc involved in  C1

I was surprised too. Doug got it right in the middle, that was the monitor profile. I would never have bet that could be the cause but I'm useless as a tech.
In my non-scientifical experience with C1, mostly very happy, I have the impression that it is a stronger software than Lightroom but it seems that it does not accept failures from the user. In other words, a real pro software for a real pro environment where we are supposed to have things properly done in terms of maintenance. I don't know if my sensation is true or not, but that's what I feel from a user's point of view.