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Author Topic: LuLa Server down for almost 24hrs!  (Read 4960 times)
Chris Sanderson
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« on: December 03, 2010, 11:00:36 AM »
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Our server hosting company 'The Planet' in Texas had a major meltdown with our server yesterday - Dec2.

As you are probably aware, the site has now been in and out of service for 24 hours. One problem cascaded into another and basically the whole server OS & site has had to be re-built from back-ups. There does not appear to be any data loss thus far.The problems are almost sorted out but work continues.  Stay tuned.

And of course, our apologies!
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Christopher Sanderson
The Luminous-Landscape
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« Reply #1 on: December 03, 2010, 11:10:48 AM »
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The main Home page still appears inaccessible. 'Our very best' are working on the problem to get the site back to normal

Basically it seems that what occurred was a hardware problem that corrupted the server OS. This was initially mis-diagnosed as an OS failure and of course as soon as a re-install happened, the OS was once again corrupted by the faulty hardware....

I believe new machine parts are now in place and the copying of data has begun and continues...
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Christopher Sanderson
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« Reply #2 on: December 03, 2010, 11:51:59 AM »
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Glad to see you folks up and running Smiley
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Chris Sanderson
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« Reply #3 on: December 03, 2010, 12:17:29 PM »
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All seems pretty much back to normal now. If readers find any problems, please let us know.
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Christopher Sanderson
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« Reply #4 on: December 03, 2010, 12:35:10 PM »
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I was going through LuLa withdrawals, glad to see you back up.
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Andrew Rodney
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« Reply #5 on: December 03, 2010, 12:36:26 PM »
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Cold Turkey ......
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rothberg
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« Reply #6 on: December 03, 2010, 12:54:11 PM »
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Hooray for the IT guys!

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michael
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« Reply #7 on: December 03, 2010, 01:07:09 PM »
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Hooray for the IT guys!


You bet!

Mark Guertin and Vincent Roman, our IT team, both worked for 24 hours straight to get the server back up and running properly. They deserve more than praise.

The folks at the server farm, The Planet, not so much. Cry

In our eleven years online this is the worst outage that we've had. Previously it was never for more than a hour or two.

This failure was a combination of hardware and software, but fortunately our database was well backed up (all 25GB of it).

Time to start planning our new recovery strategy for the next time. With computers, there's always a next time.

Michael

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Mark D Segal
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« Reply #8 on: December 03, 2010, 01:12:01 PM »
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Indeed.

I was beginning to think maybe the CIA mistook LULA for Julian Asaange. :-)

Glad it's all back to normal.
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
fredjeang
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« Reply #9 on: December 03, 2010, 01:41:14 PM »
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I thought that was one of these solar eruption again that isolated Canada from the rest of the world.

Mark Guertin and Vincent Roman deserve a big siesta and congrats for fixing.
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Stephen L Starkman
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« Reply #10 on: December 03, 2010, 02:55:33 PM »
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Wow. I was thinking maybe you had decided to host WikiLeaks. That would have explained it. Smiley

Good to see you back.

Stephen
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digitaldog
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« Reply #11 on: December 03, 2010, 02:59:00 PM »
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Maybe a conspiracy theory amiss, but a number of sites I visit were/are down last 24 hours (Photo.net is down now). Is it me? Or some one has something against photographers?
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Andrew Rodney
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« Reply #12 on: December 03, 2010, 03:07:03 PM »
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Maybe a conspiracy theory amiss, but a number of sites I visit were/are down last 24 hours (Photo.net is down now). Is it me? Or some one has something against photographers?

Just because you're paranoid, doesn't mean they aren't out to get you! :-)
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
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« Reply #13 on: December 03, 2010, 03:08:01 PM »
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Just because you're paranoid, doesn't mean they aren't out to get you! :-)

My site is next? Crap! And I was only worried about full body scanners.
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Andrew Rodney
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« Reply #14 on: December 03, 2010, 03:09:21 PM »
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My site is next? Crap! And I was only worried about full body scanners.

Well, you've got your priorities right - I mean what are they going to see that they haven't seen before? :-)
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Mark D Segal (formerly MarkDS)
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« Reply #15 on: December 03, 2010, 03:39:03 PM »
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Well, you've got your priorities right - I mean what are they going to see that they haven't seen before? :-)

Perhaps everybody has seen yours, but they have not seen mine!
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Mark D Segal
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« Reply #16 on: December 03, 2010, 03:42:11 PM »
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Nope! I haven't traveled through a US airport in quite a long while - thank goodness! :-)
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Mark D Segal (formerly MarkDS)
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« Reply #17 on: December 03, 2010, 03:42:43 PM »
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Perhaps everybody has seen yours, but they have not seen mine!

So you’ve seen Mark’s film? Mark Wahlberg‘s got nothing on our Mark!

http://www.nerve.com/archived/blogs/the-ten-greatest-prosthetics-in-movie-history-part-1
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Andrew Rodney
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« Reply #18 on: December 03, 2010, 03:49:13 PM »
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Well Andrew, we'll never know because the best evidence has been EXPUNGED - did you see that? "This video is no longer available because the YouTube account associated with this video has been terminated". Now is THAT something to be paranoid about! You see they ARE out to get us after all!
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Mark D Segal (formerly MarkDS)
Author: "Scanning Workflows with SilverFast 8....." http://www.luminous-landscape.com/reviews/film/scanning_workflows_with_silverfast_8.shtml
Eric Myrvaagnes
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« Reply #19 on: December 03, 2010, 04:14:24 PM »
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I thought that was one of these solar eruption again that isolated Canada from the rest of the world.

Mark Guertin and Vincent Roman deserve a big siesta and congrats for fixing.
+1000!

I needed my fix so bad I was ready to head for the ER.

OooooH, Thank you Mark and Vincent, and have a great nap!!!

Eric
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-Eric Myrvaagnes

http://myrvaagnes.com  Visit my website. New images each season.
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