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Author Topic: HP 24" Drive Belt Replacement Video  (Read 18322 times)
kaelaria
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« on: March 05, 2011, 06:12:39 PM »
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So I got my belt replacement kit in today - any interest in a how-to vid for the job?

EDIT - here's the vid: http://bgpictures.com/tampa-wedding-commercial-photography-blog/hp-z3100-drive-belt-replacement-how-to-video/
« Last Edit: March 11, 2011, 01:18:47 AM by kaelaria » Logged

chez
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« Reply #1 on: March 05, 2011, 07:30:14 PM »
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Yes please.
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foxyboy
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« Reply #2 on: March 05, 2011, 09:50:33 PM »
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That would be great.
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kaelaria
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« Reply #3 on: March 05, 2011, 09:58:57 PM »
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OK - I am planning the repair tomorrow afternoon and I'll make a video.  I just did the kit unboxing/intro.  I'm having a party tomorrow evening so it'll be a couple days before the vid is editing and up.
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walter.sk
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« Reply #4 on: March 07, 2011, 11:27:58 AM »
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I'm a guy who is all thumbs, but I can't afford to have HP replace the belt on my z3100.  I was thinking of having a friend who is very organized do it with me, and the video would be wonderful.  Also, I should clean/replace or whatever, the smeary ink reservoirs at the same time.

Could you list the tools you use, as well?
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kaelaria
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« Reply #5 on: March 07, 2011, 11:29:10 AM »
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I'm 1/2 way through it, it's easy, just long.  It wouldn't take NEARLY as long if I wasn't doing the video HAHA!  Yeah I'm going through tools and all that as well, no worries.
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Dward
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« Reply #6 on: March 07, 2011, 12:14:48 PM »
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You deserve huge credit for doing this video---and a medal for the patience it takes to replace this belt.   I watched and HP technician replace the belt on my 44" z3100 a few weeks ago and was glad I didn't try it myself!   The belt wasn't the difficult part--it was disassembling the major part of the machine and reassembling afterward that seemed daunting.  It took the technician about an hour, even though he had done it several times before.

David V. Ward, Ph. D.
www.dvward.com
David V. Ward Fine Art Photography
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kaelaria
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« Reply #7 on: March 07, 2011, 02:01:26 PM »
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Now where did I put that screw...

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kaelaria
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« Reply #8 on: March 07, 2011, 10:04:41 PM »
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Blah this kit is really pissing me off.  Tonight I'm almost done and find that it does NOT include 'every tool needed to do the job right' as advertised.  I'll call the company in the morning and see what they have to say.  It's not a show stopper but does require the purchase of another tool.
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kaelaria
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« Reply #9 on: March 08, 2011, 02:24:35 PM »
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I got a $12 credit for the missing tool although I think it wasn't missing, they just didn't know it was needed.  It's not in the kit description nor photo of the kit on the website and the first thing they said was 'huh really, I have never heard of that'.  But oh well, I got through it - on to the project!
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kaelaria
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« Reply #10 on: March 08, 2011, 04:49:09 PM »
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And yet another step where they didn't supply a tool, time to call again!  Oh and the service manual has multiple incorrect callouts too!
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kaelaria
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« Reply #11 on: March 08, 2011, 05:13:24 PM »
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WOW

DO NOT do business with LPS Computer!!!!

I just got hung up on after being treated like crap. 

Here's the deal.  They offer a kit described on the website as:

The kit has everything you need to do the job right:
1   Carriage Belt (Y-axis) Q5669-60673
    (Click here for LPS belt specifications)
2   Non-evaporating synthetic oil for the rails
3   39 Piece Specialty Tool Kit
4   Media required by HP for Calibration
5   Illustrated belt replacement and plotter calibration directions (CD)
6   Service Manual with Illustrated Replacement Instructions, Parts List, Error Codes, & more (CD)
7   Toll Free Phone Support if Needed

Let's start with the obvious - it does NOT include the tools needed, plain and simple.  You need, in addition to the kit provided, dedicated T8 and T10 drivers - NOT bits and a bit driver, that does not fit in two locations.

Item 5 is not there, there is no step by step at all, but that's fine I can read the service manual myself.

No one there has ever used their own kit to attempt the job, it's false advertising pure and simple.  The gal I spoke with this morning was understanding and promptly credited me $12 for the missing T10 tool.  Which now confirmed, was not in fact missing, it doesn't exist.

I just got off the phone with a guy, presumably the guy she went to ask about the problem this morning - who was not willing to admit fault and claimed I was 'working him trying to get compensation'!  I said you credited me $12 this morning for the T10, I now want the same for the T8!  He said no way, I'm not giving you money for that, I'll send you a driver!  I said ok, when is it going out?  He said in a couple days, he has to source one.  I said ok please send me an email stating you are sending me the driver - he REFUSED - not acceptible!  He admitted that his technicians had never actually used the kit, but instead uses the 'better' tools!  I said you charged me $50 for a $5 tool kit and a sheet of paper, who's working who?  He said 'well you also get technical support for that price.  I said YOU are getting technical support from ME!  I just told YOU how your kit is deficient and you admitted that what you are sending out doesn't work for this job and will have to modify it now! 

He still refused to budge and I said that I have the option of filing a PayPal claim since it's falsely advertised and he got very upset.  I said I did NOT want to do that since it wouldn't be fair and just wanted a fair compensation.  Since they offered $12 the first time I think $12 the 2nd time is that fair compensation.  He then mumbled something and hung up on me!

So now I WILL be contacting PayPal to see what they say. 

All it took was them to do the right thing here and correct their mistake.  They put out a product that was untested and they got burned on it.  That is their fault, not mine.  I paid a relatively high amount of money for the promise of having what I needed for the job and they did not deliver.  When a customer is the tech support and R&D that's not right.

I'm 90% through the project, and it looks like this is the last gotcha with the kit.  On to cleaning, replacement, calibration and more vid editing...100 clips and counting!!  Ahhhh
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kaelaria
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« Reply #12 on: March 08, 2011, 05:46:11 PM »
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I filed a dispute, let's see what that gets me.

They also just pulled the item from the website but I have a screen shot of it already.
« Last Edit: March 08, 2011, 06:01:03 PM by kaelaria » Logged

kaelaria
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« Reply #13 on: March 08, 2011, 06:38:25 PM »
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This was the company response through PayPal, to the dispute asking for a $12 refund.  I now will escalate it to a claim and let PayPal get my money back directly:

"The tool kit sent to the customer has a value of $12. That was refunded. He tried to bully me into a second refund for his claim of another problem with the tools. I don't respond well to bullying, whining or professional victims. He was made whole."
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kaelaria
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« Reply #14 on: March 08, 2011, 07:10:05 PM »
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Ahhh thank you PayPal (how often do you hear that?  lol)!  $12 credit issued!  Shame on you LPS!  

On to cleaning...boy what a mess!  The original belt is cracked and crumbling.  Ink is all over the place especially where it parks.
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kaelaria
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« Reply #15 on: March 10, 2011, 06:41:43 PM »
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Almost done, YouTube is processing the video now...
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kaelaria
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« Reply #16 on: March 11, 2011, 01:18:25 AM »
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OK it's done!  Phew that was a monster to edit, it took 10x longer just because of the video lol!



http://bgpictures.com/tampa-wedding-commercial-photography-blog/hp-z3100-drive-belt-replacement-how-to-video/
« Last Edit: March 11, 2011, 01:49:29 AM by kaelaria » Logged

kers
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« Reply #17 on: March 11, 2011, 06:30:59 AM »
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Thanks for the video,
It looks very intimidating.. but helps me to do it myself.
I know how much the reapair will cost me and how relatively cheap the parts are...
Having a z3100 myself for more than 3 years now I understand i have to do this also some day.
Is there any way to download the video as a quicktime or something?

cheers.

Pieter Kers
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Pieter Kers
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« Reply #18 on: March 11, 2011, 06:32:59 AM »
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Excellent job! It's hard to believe someone would charge over a thousand bucks for that job but they do.
Which brings up a question on a maintenance service schedude for these wide format machine. I have read nothing where it says to do certain cleaning and lubing at regular intervals.
So what is everyone doing? Printing until it makes loud noises and quits?  Huh
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kaelaria
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« Reply #19 on: March 11, 2011, 06:42:55 AM »
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Don't be intimidated at ALL it's NOT hard!  It's a 2GB file, I'm just going to let YouTube stream it. 

There are service points in the manual, but I wish they had given such things in the Owners Manual.  What they want you to do is purchase a service contract.
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