Well a few weeks ago I dropped Cyan on my 7890.....tried a few cleans and then dropped VLM. Called Epson and they were very nice....without hesitation they said they would send out Decision One and take care of it. All kinds of parts showed up at my door and we worked on trying to get a tech to my door. I live on a island in the middle of nowhere. Everyone was very nice and I was pleased. Well he showed up at my door without even calling....was just going out the door to go to the next town....we were lucky I didn`t leave a min. earlier or I would not have been home. Drove 6 hours without calling 1st
He was quite the character....but we won`t get into that. 1st he had trouble getting it apart.....did not seem he worked on many of these printers. To move the head over he started the printer and when the head moved over he pulled the plug from the wall
I said shouldn`t you be using Service man mode
His reply was na this is easier. I asked him several times when he seemed lost....don`t you have the service manual ? His reply ya it is on my laptop......I looked around and did not see a laptop. Well he replaced the Pump Cap Assembly and put the printer back together....then......he said dam I have one screw left
"classic" but he was fast to reply...but I know where it goes......so apart it came again.....and yes he did know where it went....back together again. Did a power clean and presto we were up and printing again. I was a happy camper....a little unorthodox ...but hay he did his job....we were printing again. Now the reason for posting this......up until this problem I never had more then a slight clog that could easily be cleared with a pairs clean and that was very rare. Now almost every time I start the printer and do a nozzle check almost every channel is mostly missing......it clears with just a normal full clean....but this is nuts. It was never like this before.....never. To say the least I`m not happy at all. Did he do something wrong ? I have no idea.....but the way he went about things was very unusual and I think......no I know I could have done a better job myself. What to do next ? Do I call Epson again ? I really don`t want that same guy working on my printer again.....but what other choice do I have ? Mean time I`m wasting all my ink on cleans and not getting much work done.........not happy at all right now.