Live video for Nikon and Canon in Phase One Capture Pro

[HarperPhotos]

Hello,

Is there a possibility for Phase to modify there Capture One Pro software so Nikon and Canon live video would work in the future.

Cheers

Simon

[Ben Rubinstein]

I wish! Perhaps in the new version rumoured soon (ish)?

[HarperPhotos]

Hello

Is it me but the silence from Phase on my question is deafening?

Cheers

Simon

[Keith Reeder]

Have you actually asked Phase One, Simon? Have you raised a feature request?

[HarperPhotos]

Hi Keith,

I sent Phase a message about 12 hours ago so hopefully I will get a direct response from Phase. Will keep Lulu watchers in the loop when they reply.

Cheers

Simon

[HarperPhotos]

Hello,

Well its be over 2 days since I contacted Phase over my Nikon Live View question and still no reply hmmmm?

Cheers

Simon

[Doug Peterson]

You started a support case with your feature request?

It's exceedingly rare for P1 not to reply to a support case with 24 hours (usually much sooner). What's your support case #?

Maybe you emailed the general email box for P1? If that's the case it's likely to take a while to route to the appropriate person.

Go here: http://www.phaseone.com/en/SupportMain.aspx and select Contact Support. I promise you'll get an answer and every feature request is in fact logged for when they sit down to discuss priorities (nearly every feature is possible it's simply a matter of how much work is required to implement it, maintain it in the future, check it for bugs to make sure it is stable, etc). It's a small company and I've found them very responsive to specific requests. Sometimes it's frustrating how long it can take to be implemented but many of the features in the current version are features I've seen requested by users and implemented as a direct result of the requests.

[HarperPhotos]

Hi Doug,

Thanks for getting back to me. I have sent another message to Phase so hopefully they will reply. I haven't received any case number?

Cheers

Simon

[Doug Peterson]

Are you using the Support System at the link I provided or emailing them? If you use the support system then at the conclusion of submitting your details/request/problem the website reports back (in very large font) a case number.

[HarperPhotos]

Hi Doug,

I have now contacted Phase through the link you attached and yes I was given a number so hopefully I will get an answer. Personally I think there reply will be no to my request of enabling Nikon live video to work in there software.

Cheers

Simon

[HarperPhotos]

Hello,

7 days have passed and still no news from Phase One.

Pretty slack if you ask me.

Cheers

Simon

[Doug Peterson]

What's your support case number?

[HarperPhotos]

Hi Doug,

My support case number is 8002945.

Cheers

Simon

[HarperPhotos]

Hello,

Well two weeks have passed and no answer from Phase One.

Very slack guys.

Cheers

Simon

[Doug Peterson]

My support case number is 8002945.

I don't know what that is, but it's not a Phase One support number. If you used the phase one support system you get a 6 digit support case number and updates are emailed to the same email as your user account is set up using. Sometimes those emails get caught in a user's spam filter, but otherwise you should get them as soon as Phase One replies. Average response time is around 6 hours (during 18hours of business hours Mon-Fri).

Anyway this whole thing must be pretty frustrating for you. So to end your misery I've filed an official feature request on your behalf. :-) See below (which will also show you the screen where you would have gotten your support case number).



Of course you are not the only one to think of this feature or to ask for it. But features are implemented with a strong eye to how often it is requested, so adding your voice to the chorus (officially) is always a good idea.

[HarperPhotos]

Hi Doug,

Thanks for do this for me as you are right the whole exercise has been very frustrating.

I find companies like Phase One are very quick to take your money but after that they don’t give a crap.

Cheers

Simon

[K.C.]

I find companies like Phase One are very quick to take your money but after that they don’t give a crap.

Phase One has roughly 2 dozen staff at their home office, including engineering, management and whomever answers the phone.

I don't really think you'll find another company like Phase One, producing such high outstanding products with such a small workforce.

To get the kind of response we do from their support system is quite exceptional and I would characterize them as anything but a company that takes your money and doesn't care.

[HarperPhotos]

KC,

You are entitled to your opinion but I am sticking to my comment.

Cheers

Simon

[Keith Reeder]

So it's Phase One's fault you didn't raise a support case properly?

They've responded within 24 hours to every support case I've ever raised (which to be fair, is only two in 5 years)...

(Sorry Ben - am I being a Phase One apologist now?)

[HarperPhotos]

Hello,

Again I stick to my comment.

Anyway I  know this whole exercises is pointless cause I am 99% certain what the answer is going to be.

Going on my past experiences with Phase and with there mind set which goes back over 7 years I am fairly certain on what there reply will be if I ever do get a reply.

Cheers

Simon