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Author Topic: Problems which Nikon D800e and D3x with Capture One 6.4.3  (Read 3544 times)
HarperPhotos
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« on: August 29, 2012, 01:22:31 AM »
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Hello,

I am have a problem with Capture One.

I am now running version 6.4.3 and today while I was shooting a very famous New Zealand sports person my Nikon D800E losses connection with the computer. Turning the camera off and on doesn’t work and removing the cable does nothing. All I get is the spinning wheel of death on the Mac screen which means I have to force quit the soft wear and re start. This happens 3 times in about 10 frames.

So in my controlled panic as I now have this celebrity standing there I change over to the Nikon D3x. After restarting Capture One the camera connects and works like a charm till I turn it off to change to a different lens and the spinning wheel of death aspires again and I have to forces quit Capture One and reopen it.

What is going on as this is very unprofessional.

Cheers

Simon
« Last Edit: August 29, 2012, 02:17:46 AM by HarperPhotos » Logged

Simon Harper
Harper Photographics Ltd
http://www.harperphoto.com
http://www.facebook.com/harper.photographics

Auckland, New Zealand
FredBGG
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« Reply #1 on: August 30, 2012, 01:56:54 AM »
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Better to use Nikon software or even Control My Nikon.

Capture One is just too cranky for tethered shooting. I gave up on it even with MF backs.

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Doug Peterson
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« Reply #2 on: August 30, 2012, 08:34:02 AM »
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If Nikon's software was a much better option for most people then it would not be the case that nearly every professional digital tech, full service rental studios, and production companies uses Capture One or Lightroom.

Simon, I'd Contact Phase One to start a support case with Phase One, or, ideally work with a good dealer. They can give you the ins and outs of diagnosing why you're having issues so that you're rock solid from now on. Typical issues include corrupt library files, bad or cheap cables, using too long of cables, bad/low batteries in the body, use of an OS in which all the obscure bugs haven't been worked out of the tethering SDK that Nikon/Canon provides (e.g. I assume you're not using the brand new Mountain Lion for a professional shoot yet).

Any software can crash (trust me - I'm the one that gets the call when it does) but a properly maintained Capture One instance on a solid OS with proper cabling is rock solid. I know this from consulting with studios that work with several cameras, all day, 5 days a week, all year.
« Last Edit: August 30, 2012, 08:39:11 AM by Doug Peterson » Logged

DOUG PETERSON (dep@digitaltransitions.com), Digital Transitions
Dealer for Phase One, Mamiya Leaf, Arca-Swiss, Cambo, Profoto
Office: 877.367.8537
Cell: 740.707.2183
Phase One IQ250 FAQ
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