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Luminous Landscape Forum > Raw & Post Processing, Printing > Digital Image Processing > PixelGenious Sharpener Activation
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Author Topic: PixelGenious Sharpener Activation  (Read 557 times)
kenben
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« on: December 17, 2012, 11:58:15 AM »
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Did anyone have trouble activating PixelGenious Sharpener
I had to reinstall the program and now when I bring it up in Photoshop 6 I am ask to activate.
I do that.
It then comes back and tells me the following.
(24)Timeout(Connect failed in tcp_Connect0)
I had previously activated the first time I installed and it was okay.
I have been in contact with support but what they ask me to do I can not figure how to do.
Also I do not belong to eSelerate.
The support has responded quite quickly
Thanks Ken
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sniper
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« Reply #1 on: December 18, 2012, 05:15:16 PM »
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I'm sure Jeff Schewe will be able to help better, but I think you need the latest update for CS6 (I may be wrong)
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kenben
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« Reply #2 on: December 19, 2012, 02:03:31 PM »
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I found the cause of my problem.
This is a new computer and it was Norton Anti-virus that was the culpit.
Once removed I was able to register immediately.
The support people were very good.
Even though they never mention about the virus program
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Schewe
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« Reply #3 on: December 19, 2012, 04:07:02 PM »
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Quote from: sniper on December 18, 2012, 05:15:16 PM
I'm sure Jeff Schewe will be able to help better, but I think you need the latest update for CS6 (I may be wrong)

Actually, I was in Hawaii on vacation...and PG Tech Support is the best method of getting support because we use the mail form as a database for tracking bugs and issues...that's what it's there for.
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