Contact Walter Borchenko at
walterb AT b3kdigital.com
explain the problem to him and I am sure things will be sorted or explained quickly
Walter (who runs Capture U) is a straight forward and honest guy. I'm sure it's some technical snaffu standing in your way. Contact Walter by phone if he hasn't replied to your emails (spam filter? holidays?) and/or reach out to P1. Either way I'm very confident you'll be taken care of.