If you've paid full-price, big-bucks for brand name canvas I would expect full dealer support. If you are using cheapie-import bargain-basement canvas it's the cost of doing business.
Good point. It's big bucks name brand. Have looked at cheapie-imports, but haven't tried any yet. Don't see the point.
If I receive defective goods, I always contact the manufacturer or the supplier because (1) I want to get reimbursed, (2) I want to alert them to QC problems in hopes of them correcting the problem.
Why not tell us the company names? Its good information to share.
Ehh, I was torn there. Part of me wanted to share so you guys would have more information for your own purchases. Part of me was worried about negatively affecting their image, or that they'd see my calling them out and be less likely to help. Went on the safe side.
I always check the canvas piece I am about to print for runs and flaws before I feed it into the printer. I have had two rolls of BC Lyve that had runs in the middle of the roll that cost a print's worth of canvas. I called and told them about it when I noticed it. I didn't check the entire roll when I got it. That's really not reasonable, in my opinion. Both times they noted my account to move my next order to one better quantity bracket than the order warranted. Both times this more than paid for the one or two sheets I lost. I have had complete satisfaction from their customer service on the very few problems I have had.
Over the years I've had the opportunity to print on many canvases and at some point most, if not all, have had this problem. I've learned to pull out my canvas and check it first before feeding it into the printer, especially with a large print like yours.
When I do find a defect I simply cut the inch or two out and continue on. The expensive brand-name canvases usually don't have much of a problem. The cheap imports is another story and not worth the time or hassle to save a few bucks.
Although it's not reasonable to check the entire 40' roll upon arrival, you should be checking your printable area for defects before beginning the print. You would have saved yourself $33 and the aggravation of contacting the manufacturer.
I'd love to check the canvas that will be printed on beforehand, but it's quite common for me to use my take-up reel and print a substantial amount of the roll or the whole roll at once. Volume isn't constantly that high (working on that...), but it happens in spurts. Would increase printing time substantially to have to check that amount of canvas, BUT it would certainly save the materials & aggravation. Going to have to think through this. Maybe I need to do a reel-to-reel type system and back when I get a roll.