Epson 9890 Problem when loading Canvas

[chaddro]

Hey All! Need some help here.

My Epson 9890 has started doing something strange.

I am loading 44" canvas roll. Never been a problem in the past.

Now after I load the canvas, the printer does it's normal thing...  Canvas dances back and for, head dances back and forth (like always), but then after it's done, I get a "Paper Out - Load Paper" error on the panel.

I tried a 24" roll of single weight matte, and it didn't error out.

Suggestions?

Thanks!

[hugowolf]

Are you sure you have it on roll and not sheet?

Brian A

[chaddro]

Absolutely.

Strange thing is I can also load 44" gloss paper, and it behaves correctly.

I checked the leading edge of the canvas - which I've printed to in the very recent past - and it looks fine.

[chaddro]

Here's a strange one...

Just out of pure frustration, I rolled out the canvas and manually cut the leading edge off. Hand sighted with a razor using the bottom edge of the printer as a guide.

Hit the platen button, printer does it's dance, and load the paper correctly - despite the wavy leading edge. !?!?!

I hit the scissors next the cut a clean edge. Unload the canvas, then reload it just fine.

I'm boggled.