At the bottom of the "About" page (http://www.booksmartstudio.com/about/
) there's the following note that might be helpful to you:
New Studio (Production) Hours
Please feel free to contact us at firstname.lastname@example.org
with any questions. Due to our production schedule most email's will be addressed during the evening hours!
If you wish to call you can reach us at 585.598.9322 and leave a voicemail, as we will return your call within 24–48 hours. Our new business model is geared to aid our production schedule within normal business hours. We will not be answering the phone during normal hours, but will return voicemails once received.