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Author Topic: 3880 not recognized by iMac, OS 10.8  (Read 799 times)
AFairley
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« on: March 07, 2013, 10:28:34 AM »
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A friend of mine's 3880 is not being recognized by her iMac running OS 10.8.  All she has found online is "update the driver" (duh) -- which she has done.  Can anyone point me to anything that would help her troubleshoot the issue on a deeper level?  (I am a PC guy myself).  The printer has been working fine on her PC, so we can assume it's not a printer-end or cabling problem - connection is via USB.

Thanks
« Last Edit: March 07, 2013, 12:36:14 PM by AFairley » Logged

Walt Roycraft
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« Reply #1 on: March 07, 2013, 11:06:46 AM »
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I assume she did do the update?
http://www.epson.com/cgi-bin/Store/support/supportMountainLion.jsp

It worked perfectly for me when I updated to Mountain Lion
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RachelleK
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« Reply #2 on: March 07, 2013, 11:14:43 AM »
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A friend of mine's 3880 is not being recognized by her iMac running OS 10.8.  All she has found online is "update the driver" (duh).  Can anyone point me to anything that would help her troubleshoot the issue on a deeper level?  (I am a PC guy myself).  The printer has been working fine on her PC, so we can assume it's not a printer-end or cabling problem.

Thanks

Is she connecting over a network or usb?
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digitaldog
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« Reply #3 on: March 07, 2013, 11:39:02 AM »
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Not that OS, runs fine on this end. Make sure they are running the latest driver and it's from Epson's site. Looks to be 8.6.4. Running fine here on Ethernet but USB always seems to work too.
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Andrew Rodney
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howardm
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« Reply #4 on: March 07, 2013, 12:18:55 PM »
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Make sure that if the connection is via ethernet, that the 'IP address' is statically assigned or 'reserved' via DHCP if the router supports reservations.
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AFairley
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« Reply #5 on: March 07, 2013, 12:34:46 PM »
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Sorry, connection is via USB, she has downloaded the latest driver.  (I have edited my original post.)
« Last Edit: March 07, 2013, 12:36:45 PM by AFairley » Logged

francois
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« Reply #6 on: March 08, 2013, 02:52:39 AM »
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Sorry, connection is via USB, she has downloaded the latest driver.  (I have edited my original post.)

So, if the connection is via USB then you should make sure that the printer is seen by here Mac

1. Apple > About this Mac then click on "More Info…" button
2. Click on the System Report" button
3. On the sidebar, click on USB. This should list (on the right panel) all the USB devices connected to her Mac.

Note that the printer must obviously be turned ON for this to work.

If the printer is not listed, there's probably a problem with either the USB connectors (Mac or/and printer side) or the cable.
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Francois
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« Reply #7 on: March 08, 2013, 03:48:13 AM »
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Has she tried screaming obsenities at her screen while flailing wildly.

I can tell that it doesn't work very well, even with a Mac.

I did find that if I rebooted the computer it would find my printer.

As a matter of fact, this was only yesterday.

Mac Mini
Epson Printer via Ehernet
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howardm
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« Reply #8 on: March 09, 2013, 06:57:25 AM »
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This is the always the first thing to do when debugging a technical problem.

Second, smack the side of the printer repeatedly.

 Grin   Roll Eyes

Has she tried screaming obsenities at her screen while flailing wildly.

I can tell that it doesn't work very well, even with a Mac.

I did find that if I rebooted the computer it would find my printer.

As a matter of fact, this was only yesterday.

Mac Mini
Epson Printer via Ehernet
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elolaugesen
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« Reply #9 on: March 09, 2013, 11:06:48 AM »
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I hate to ask if she went into system preferences   print and scan panel and try to add the device???

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