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Author Topic: Epson 7900 Head Cleaning issue (Not the usual issue)  (Read 560 times)
Jimmy D Uptain
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« on: March 19, 2013, 10:54:47 PM »
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I haven't had this printer but a few days and this issue keeps popping up.

The printer is left on 24/7. My 3880 was left on for over a year and I never had any problems so I decided to do the same with the 7900.

Anyway, I like to run a nozzle check every day or so. If I have a problem patch, I will then attemt to,via the controls on the machine, run a head cleaning cycle.

It won't do it. I mean it will act as if I didn't make the request. If I "reboot" the machine, it will do a head cleaning after I punch it in again.
Of course everytime I reboot the machine I get a "no cartridge" warning and have to deal with that.

On a side note, I realize that all I have to do to clear the no cartridge error, is simply open and shut the cartridge access panel. Weird
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Garnick
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« Reply #1 on: March 20, 2013, 11:07:16 AM »
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I will assume that it's a NEW 7900, which means you have a warranty.  Therefore the first thing to do is call Epson.  Check the book(Epson Preferred) that came with the printer and on page 4 you'll find all of the info you need to get in touch with Epson Tech Support.  Since you are a new poster you may not have read any of my previous posts concerning my 9900.  If not I'll just say that I consider myself to be somewhat of an expert on dealing with Epson Tech Support, and leave it at that. 

One other thing you might want to consider.  That is of course extending the warranty beyond the one year period, and you can do that anytime before the initial warranty expires.  Either one year at a time or two years.  All of that info is on page 3.  It was the first time I have ever bought an extended warranty for anything, but as the end of the first year was drawing near I felt that I had no choice.  I consider it to be the best insurance policy one can buy for these printers.  If in doubt read this thread - http://www.luminous-landscape.com/forum/index.php?topic=61585.0.  It's a long thread but very informative.  My last warranty is nearing the end and what I have learned from Eric will I'm sure be put into good use at some point.  The "wiper" replacement info has already been very useful.  By no means do you have to read the whole thread to get the point, but a glance at least might convince you of the value of the warranty.  My 9900 has been paid for twice with the extended warranty, according to my calculations and info from the techs who have worked on it.

I apologize for taking you down this loooooong road, but food for future thought perhaps.  Call Epson and get them working on your issue.  They'll start a log and any further problems will be added to that log.  In fact I created an "issue log" when I first started up the 9900, it now has 101 entries.

Gary   
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Jimmy D Uptain
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« Reply #2 on: March 20, 2013, 03:02:59 PM »
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Thanks Gary.
I did read a lot of that thread which actually gave me the confidence that most issues can be dealt with.
I think the extended warranty is in order, and like you, it would be my first.
I searched as best as I could but haven't heard of this particular issue. I'll give Epson a call tomorrow.

Jimmy
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