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Author Topic: A Rundown of Using Canon Factory Service  (Read 1907 times)
kaelaria
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« on: September 10, 2013, 02:33:43 PM »
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I finally needed to use factory repair services but couldn't find real clear instructions or a rundown of what happens and what to expect, so I did it myself.  You can see what I did and what happened in the post.  Long story  short, if they had done the job right the first time it would have been a very good and fast experience, but in the end it took over a month.  Still, the cost was very fair and everyone I spoke to was very professional.  LINK
« Last Edit: September 10, 2013, 02:35:54 PM by kaelaria » Logged

Sharon Van Lieu
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« Reply #1 on: September 10, 2013, 03:19:11 PM »
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I recently had a lens repaired by Canon and it was quick and inexpensive. The lens is now sharper than when I bought it.
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digitaldog
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« Reply #2 on: September 10, 2013, 03:21:11 PM »
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I've sent Canon two lens. One damages by my own doing, one I got used at a great deal and decided to get it tuned to like new performance. Not inexpensive but both times I did this, I was thrilled with the results. In both cases, shipping to Canon from Santa Fe, I don't recall the work taking more than about two weeks.
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Andrew Rodney
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Craig Lamson
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« Reply #3 on: September 11, 2013, 07:54:42 AM »
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I have a 5DII coming back today.  Bad USB port.   

6 days door to door.  Repair price $233.  Silver CPS.

All in all a very good transaction and if the camrera is properly repaired I'm very happy indeed.
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Craig Lamson Photo
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kaelaria
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« Reply #4 on: September 11, 2013, 07:55:48 AM »
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That would have been me if they did it right the first time, they have some great turn around when the parts are in stock!
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Craig Lamson
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« Reply #5 on: September 11, 2013, 09:30:29 AM »
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That would have been me if they did it right the first time, they have some great turn around when the parts are in stock!
J

ust got the camera and its perfect.  Not even a speck of dust on the sensor!
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Craig Lamson Photo
www.craiglamson.com
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