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Author Topic: Colorchecker passport software won't open - Win 7 64 bit machine - please help!  (Read 465 times)
adam z
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« on: November 15, 2013, 02:56:15 AM »
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I have just tried installing the software from both the disc that came with it, as well as a downloaded version from the xrite website. it seems to all install fine, but when I go to open it, a black box with grey writing pops up briefly (no time to read it), and goes away - and that's all that happens. Has anyone else experienced this? I'm not sure what the problem might be.

Any advice much appreciated. Thanks.
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adam z
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« Reply #1 on: November 15, 2013, 03:10:38 AM »
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Managed to take a screenshot and I googled the error - this is what I got, though the resolution doesn't involve ISO, shutter speed or f stops - so I have no idea what I need to do to fix the problem despite them giving some idea of what to do. I think it is a windows error, and isn't actually to do with the software itself.

 http://software.intel.com/en-us/articles/omp-error-15-initializing-libguide40dll-but-found-libiomp5mddll-already-initialized

Any advice still much appreciated
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