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Author Topic: Canon iPF 6300 Hardware Error  (Read 1591 times)
Mike Raub
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« on: December 23, 2013, 09:17:18 AM »
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I'm being plagued with Hardware Error 03130031-2618 on my Canon iPF 6300. The message pops up as soon as the printer starts a print job. Sometimes restarting the printer clears the message and then the printer works fine, but not this morning. Anyone have any idea what this error message means? The manual was no help at all.

Thanks.
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rvonmayr
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« Reply #1 on: December 23, 2013, 11:28:17 AM »
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In the Canon 6400 service manual, this is a 24 Volt power supply error (Voltage reads high)
"VH voltage error", "Check the power supply unit."
The power supply is located on the left rear side of the printer.
The 6300 power supply part number is ""QK1-5927-000", retailing for about $125.
The power supply is NOT common between 6400 and 6300 (different part number), but for the 6400 here is the connections on the main controller wiring:

CN2 (Connect to Main Controller)
Pin Number Signal name IN/OUT Function
1 HD_VHFBH IN VH feedback voltage +
2 HD_VHFBG IN VH feedback voltage -
3 VH OUT Power supply (+24V)
4 VH_GND - GND
5 VH OUT Power supply (+24V)
6 VH_GND - GND
7 VM OUT Power supply (+32V)
8 VM_GND - GND
9 VM OUT Power supply (+32V)
10 VM_GND - GND
11 VH_ENB IN VH power supply ON/OFF signal
12 PW_CONT IN Normal/power saving switch signal


Best Regards,
Robert
« Last Edit: December 23, 2013, 11:39:44 AM by rvonmayr » Logged

Best Regards,
Robert
Mike Raub
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« Reply #2 on: December 24, 2013, 09:50:01 AM »
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Robert, thank you very much for the detailed information. Since the problem is intermittent and the printer seems to work fine once I get past the error message, I wonder if it is possible to do something like a master reset of the printer, in case this is just a spurious error message.   I'm visiting family for the holidays and don't have access to the manual from my iPad, though I did not see a reset option while scrolling through the printer menus.

Thanks again.
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rvonmayr
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« Reply #3 on: December 26, 2013, 09:32:21 AM »
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You are welcome!  When you get home, it would be easy enough to pop the hood and put a voltmeter across the 24V output/return and the 24V sense line/return pairs and see what they look like.

Best Regards,
Robert
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Best Regards,
Robert
Mike Raub
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« Reply #4 on: December 29, 2013, 01:57:00 PM »
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Before I start taking the printer apart, I did some more checking this weekend. The error log also showed Hardware Error 03810212-2594, though only once vs. 7 times for 03130031-2618. I was able (through the printer menu) to force it to print a head check, even though it would not print through a USB feed. The Left head had a blank area where the second Photo Magenta grid was supposed to print. I'm guessing that means some of the heads have failed. After printing the head check, the printer went ahead and printed the job that had been spooled to it and the print looked fine. I print via the Photoshop plug-in.

Is the repair manual for the 6300 available for purchase? I couldn't find it for sale on the Canon website. Will Canon sell me the spare parts directly or do I need to find a 3d party supplier?

Thanks for any help. The printer found a bad time to break down--I've got many prints from a recent trip to Laos and Thailand I'm anxious to print.
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rvonmayr
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« Reply #5 on: December 30, 2013, 02:11:44 AM »
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The new error code says you need a new PM ink tank.  I purchased my 6400 service manual on line from the web site: http://printcopy.info/.  I paid $14 for it - pretty reasonable, and it really helped when I was going through the initial failures I went through on the 6400.  I don't know if Canon will sell you the part, don't know why they wouldn't.  If not, searching online I was able to find the parts that I was having replaced to get the cost estimates.

Best Regards,
Robert
« Last Edit: December 30, 2013, 06:37:17 PM by rvonmayr » Logged

Best Regards,
Robert
Mike Raub
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« Reply #6 on: December 30, 2013, 11:10:11 AM »
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Thanks again, Robert. They also have the 6300 manual available and given what Canon charges for a service call, $14 is a real bargain. With the manual, I should be able to locate the power supply board that seems to be generating the error messages and see if I can diagnose the problem with a VOM.
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Mike Raub
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« Reply #7 on: January 11, 2014, 04:38:38 PM »
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I finally had a chance to tear into the printer today. I would have never got it apart without the device manual--thanks Robert.

The Hardware Error 03130031-2618 reflected a fault on the power supply board (too high voltage). I located the power supply board but before removing it I though I'd take a flyer and adjust a pot I saw on the board.I have no idea what the pot does, but since the board appeared to be fried anyway, I figured what the heck, it might be a voltage adjustment. I turned the pot about 15 degrees counterclockwise and plugged the printer back in. This time the printer went through a cleaning cycle without the -2618 error message coming up and I was able to print a nozzle check. It showed one of the light magenta fields in the Left printhead was blank and the one that printed was not printed evenly. I next tried printing from Photoshop and immediately got Hardware Error 03130031-2F49. I could not find that particular error code in the manual; the ones similar to it a reflected various printhead faults.

Do I need a new Left printhead? They cost about $400 and I'd be willing to spend that if it would get the printer working again. On the other hand, I don't want to toss money down the rathole.

Any suggestions? Thanks.
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Chris_Brown
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« Reply #8 on: January 11, 2014, 09:17:05 PM »
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What will a service call cost at this point?
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Mike Raub
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« Reply #9 on: January 12, 2014, 09:19:19 PM »
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I doubt there's anyone local who has any experience repairing large format inkjets. Probably the closest would be around Chicago, 3 hours or more away.
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Chris_Brown
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« Reply #10 on: January 13, 2014, 09:55:39 AM »
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I wouldn't preclude the idea. I've had techs make the 2-hour trip to my studio for maintenance & repair of drum scanners and large format printers. In a couple cases, they simply replaced a motherboard and I was up & running. If you're making a living from your equipment, it's worth looking into the cost of a service call.
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Mike Raub
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« Reply #11 on: January 13, 2014, 01:03:52 PM »
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It's just a hobby for me; it would be different if that was my source of income. If I'm looking at $400 for a new head and that much or more to get a service guy to my house, I'd probably see what I could get a new printer for.
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Chris_Brown
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« Reply #12 on: January 13, 2014, 08:15:17 PM »
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Ah, sounds good. I sold my iPF8000 for $1 on Craigslist. It had reached EOL and needed two new heads. It was picked up in less than an hour, thankfully.
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dchone
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« Reply #13 on: January 22, 2014, 04:07:36 PM »
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Interested to know where you got to with this as I have exactly the same problem - 2618. I hadn't used the printer for a couple of months. For some time I couldn't even get the machine to come on properly, it flagged 2618 a few seconds after Power On. Then it suddenly got a second wind, did about an hour of cleaning, nozzle checks etc. so that it will at least come on and go off properly. But as soon as I attempt a test print 2618 comes up.
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Mike Raub
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« Reply #14 on: January 22, 2014, 04:28:17 PM »
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I gave up on it. An Epson 3880 was delivered to me today. It won't print as large. but I think its prints will be large enough for me. It seems better designed for the hobby user than do the Canon iPF's. It sounds like you were a very light user of the printer, like I was, and all the evidence seems to suggest that light use is really bad for these machines. The 2618 error message indicates a failure of the power supply board. I finally got a head check to run and one set of light magenta patterns was completely gone, suggesting a head failure as well. Adding together the cost of a new power supply board, a new head and the probable service costs led me to conclude it was throwing money down the rat hole. I got a refurb 3880 for $930, free shipping and no tax.

The iPF6400 has a different part number for the power supply board which may suggest that was a frequent failure point with the 6300. The 6400 allows use of larger ink cartidges, but otherwise is basically the same printer.

If any one still has a living 6300, I listed some unused and unopened ink cartridges in the For Sale section of the forum for what I think is a decent price.
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dchone
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« Reply #15 on: January 22, 2014, 04:48:57 PM »
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Thanks for the quick response - rather bad news for me though. You are right, I am a light user but do value the ability to do all this at home.
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Mike Raub
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« Reply #16 on: January 22, 2014, 05:00:23 PM »
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If you can live with 17" wide printing, you might want to check out the Epson 3880. Refurbs are a good deal right now and there is a $200 rebate on new units good until 1/31/14.
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