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Author Topic: Purple Player Removal  (Read 938 times)
Josh-H
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« on: December 25, 2013, 06:43:13 PM »
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Given there is no uninstall for this app has anyone figured out the best way to delete it and clean up erroneous files?
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Chris Sanderson
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« Reply #1 on: December 25, 2013, 07:06:25 PM »
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Check with Purlple help - they will help disinfect you  Grin

Just let them know your OS etc
« Last Edit: December 25, 2013, 07:08:02 PM by Chris Sanderson » Logged

Christopher Sanderson
The Luminous-Landscape
Josh-H
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« Reply #2 on: December 25, 2013, 07:19:39 PM »
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Check with Purlple help - they will help disinfect you  Grin

Just let them know your OS etc

Thanks Chris.  Grin
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kaelaria
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« Reply #3 on: December 25, 2013, 07:24:31 PM »
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I posted windows instructions here - not sure about OSX http://www.luminous-landscape.com/forum/index.php?topic=77494.msg691401#msg691401
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Philip Weber
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« Reply #4 on: December 25, 2013, 10:51:35 PM »
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Chris - I removed the folders (Windows 7 64-bit) as described in the forum but when I go to the download section they show as "owned" with no apparent way to download them again without all the purple player junk.

I'm sorry to be obtuse but how do i just download the .mov files without all the rest, now that my computer is free of it?

Thanks,
Phil
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kaelaria
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« Reply #5 on: December 25, 2013, 10:59:45 PM »
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You can't
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Philip Weber
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« Reply #6 on: December 26, 2013, 09:54:31 AM »
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I guess due to a case of wishful thinking, I mistakenly thought that once they could be viewed on other players, the app and downloading through it wouldn't be necessary and the files could be downloaded directly. 

So much then for the so so easy days we all knew and enjoyed before all these "improvements" started...sigh...

Phil
« Last Edit: December 26, 2013, 10:30:15 AM by Philip Weber » Logged
Alto
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« Reply #7 on: December 31, 2013, 07:29:31 AM »
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Hi

I need to uninstall the Purple player  too what an awful experience compared to what we used to enjoy.

Jon
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Chris Sanderson
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« Reply #8 on: December 31, 2013, 08:42:16 AM »
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As of tomorrow (Jan 1), there will be links on the thank-you page and in the thank-you email to download the basic videos.

This will then allow you to store the files wherever you wish and play them in any media player as before.

See my OP here
« Last Edit: December 31, 2013, 08:44:31 AM by Chris Sanderson » Logged

Christopher Sanderson
The Luminous-Landscape
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