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Author Topic: Confused  (Read 2335 times)
rmlewis
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« on: January 06, 2014, 02:01:49 AM »
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I purchased a LuLa subscription in late December then purchased a full subscription on Jan 2nd. Having been away for Christmas I am just tying to download a video - in fact trying all day with no result. I see there has been a change on 1/1/14 but not sure how it affects my downloads.

Any help appreciated Sad

Thanks

Rob Lewis
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Chris Sanderson
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« Reply #1 on: January 06, 2014, 05:42:00 AM »
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Hi Rob

You should contact Purple help to get them to sort this out for you.

You only need one subscription - that may be the cause of the problem.

Chris
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Christopher Sanderson
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rmlewis
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« Reply #2 on: January 09, 2014, 07:59:04 AM »
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Thanks

In fact I uninstalled and re installed and have now successfully downloaded - it just seems very slow to download but it gets there.

Rob
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