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Author Topic: Really Right Stuff Quality Control  (Read 2458 times)
kgv
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« on: December 29, 2005, 11:15:38 AM »
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I recently ordered a RRS ballhead. The BH-40LR. I love this ballhead. I really like the top loading, lever release and the ball locking lever (instead of a knob). Also, it's size and weight. It is great for the smaller SLR's and is perfect for a hike with a carbon tripod. It came without tripod mounting threads. I have bought a lot of their products for a long time. Including the old days with the "Camera-Nazi". I've never had a problem before. They quickly replaced the unit. Their whole business model is innovative quality. It is inconcievable such a defect could have been shipped. If there was any quality control, it would have been noticed. I forgive them. The real irratation was the attitude of the guy who answered the phone. It was like I didn't know the difference between threads and a hole in the ground. And if the threads were, in fact, missing, well, "stuff happens".
I may be making a mountain-of-a-molehill but I hope this fine company keeps their eye-on-the-prize.
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61Dynamic
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« Reply #1 on: December 29, 2005, 08:46:46 PM »
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What was the defect?
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JKSeidel
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« Reply #2 on: December 29, 2005, 10:17:50 PM »
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What was the defect?
[a href=\"index.php?act=findpost&pid=54694\"][{POST_SNAPBACK}][/a]

I would guess this:

Quote
It came without tripod mounting threads.
[a href=\"index.php?act=findpost&pid=54617\"][{POST_SNAPBACK}][/a]
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Jeffrey

"Squirrels are just rats with better PR."
kgv
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« Reply #3 on: December 30, 2005, 12:34:36 PM »
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What was the defect?
[a href=\"index.php?act=findpost&pid=54694\"][{POST_SNAPBACK}][/a]
No mounting threads, just a hole.
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61Dynamic
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« Reply #4 on: December 30, 2005, 03:41:38 PM »
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Mistakes happen and forgetting to tap a hole is not a huge deal and not a sign of no quality control. You said they replaced the unit so I don't see any further issue there.

The rep having a bad attitude however is a valid complaint. I think you would get further by talking to his supervisor instead of coming to a forum.
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jule
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« Reply #5 on: December 30, 2005, 04:00:31 PM »
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I have had nothing but courteous, informative, prompt service from RRS,  by  both phone and email.
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