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Frequently Asked Questions

Please be sure that you have installed the most recent version of QuickTime Player (currently 7.1.3) for Windows or Mac OS X .

QuickTime for Windows is available as a free download here and for Mac here.


QuickTime for Windows Player Problems


Q: When I try to play a video the sound is absolutely fine, but the screen just shows green/black fuzziness  

A:Open Quicktime 7
Click on Edit tab and go to Preference,
Then click on QuickTime Preference.
Once that opens, click on Advanced tab
You will see a selection for video or direct X.
Click on Safe mode (GDI only)
Then click on Apply, then OK.
Restart QuickTime and play a movie to test.


Q: I cannot get QuickTime to work on my computer

A:  Should you have recently installed other player software, 'permissions' may have been altered. Amongst the many posts on Apple's QuickTime for Windows discussion forum, you may find some help.


Q: I am using 'Vista', is there a QuickTime version for that?  

A: No, to date (2/24/2007) there is no version for Vista. However some people have reported being able to use QuickTime 7.1.3. . . Caution! Your milage may vary.


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Concepts: Mac OS X, Apple Inc., QuickTime, Operating system, Mac OS, Mac OS 9, Mac OS X Snow Leopard, Apple TV

Entities: Apple, Windows, Mac OS X, Vista, Michael Reichmann, QuickTime Player

Tags: quicktime, Mac OS X, QuickTime Player, Windows, Windows discussion forum, QuickTime 7.1.3, Edit tab, free download, recent version, Safe mode, direct x, Open Quicktime, player software, Vista, video, permissions, computer, fine, shows, selection